Hi! I understand you're having trouble accessing the messages sent to you on the NGL app. To get started, could you tell me a bit more about the issue? For example:

- Are you able to open the NGL app normally?
- Do you see any notification that you have new messages but can’t view them?
- Is the app crashing or showing any error messages when you try to open your messages?
- Have you already tried anything to fix the problem, like restarting your phone or updating the app?

This info will help me guide you through the best steps to fix it.

I have restarted my device and I even updated the and still it won't open my messages I still deleted the app and redownloaded it after opening, it won't show my messages

Thanks for the details and for trying several fixes already—it helps narrow things down. To get a better idea, can I confirm you're connected to a stable internet network right now, such as reliable Wi-Fi or mobile data? A weak or intermittent connection can sometimes block messages from loading.

Assuming your connection is good, since you’ve updated, restarted, and reinstalled the app with no luck, the next best step is to clear the app’s cache:

1. Go to your Android device’s Settings.
2. Tap Apps or Apps & notifications.
3. Find and select the NGL app.
4. Tap Storage & cache.
5. Choose Clear cache (do NOT clear data yet to avoid losing any app info).
6. Restart your device and open NGL again to check if messages show up.

If clearing the cache doesn’t work, also check if there are any permissions the app might need to access your network or storage—go to the app’s settings from the same menu and ensure all relevant permissions are enabled.

If you still see no messages after that, it could be a server issue or app bug affecting message retrieval. In that case, waiting a bit and trying again later while keeping the app updated might be necessary. I can also help you contact their support team if needed.

Let me know how the cache clearing and permission check go!
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