Hi! I see your NGL app inbox is not working. I’d like to help you fix that. Before we start, could you please tell me a bit more about what exactly happens when you try to open your inbox? For example:
- Does the inbox fail to load at all?
- Are you seeing an error message?
- Or does the app freeze or close unexpectedly?

Knowing this will help me guide you better. Meanwhile, here are some simple first steps you can try to get your inbox working again:

1. Update the NGL app: Go to the Google Play Store, find the NGL app, and make sure it’s updated to the latest version. This often fixes bugs that cause features like the inbox not to work.
2. Clear the cache: On your Android 10 device, open Settings > Apps > Find the NGL app > Storage > Clear cache. If you use your browser (WebKit) to access NGL, also clear your browser cache the same way.
3. Restart your device: Sometimes a quick reboot clears temporary glitches that interfere with apps.

If you’ve done these already, please let me know. I’ll then guide you through some more detailed troubleshooting and potential fixes.

Are you able to try these steps now, or do you want me to walk you through them?

My inbox is not working

Thanks for confirming your inbox is not working. Let’s try some specific troubleshooting for your NGL inbox on your Android 10 WebKit browser.

Here’s a clear step-by-step approach:

1. Refresh or Restart: Close the browser completely, then reopen it and try accessing your NGL inbox again.

2. Update Browser: Since you’re using WebKit on Android 10, make sure your browser is updated to the latest version available in the Google Play Store. Outdated browsers can cause loading problems.

3. Clear Cache and Data: Go to Settings > Apps > Your Browser (WebKit) > Storage > Clear Cache. If that doesn’t help, clear Data as well, but note that clearing data may log you out of websites.

4. Check Internet Connection: Make sure your network is stable. Try switching between Wi-Fi and mobile data to see if one works better.

5. Try Incognito Mode: Open a private/incognito window in your browser and log into NGL there. Sometimes extensions or cached data interfere with normal browsing.

6. Update or Reinstall NGL App (if you also use the app): If you have the NGL app installed, update it or uninstall and reinstall to ensure the latest fixes are in place1 4.

If none of these steps work, sometimes the problem can be on the server side or related to your account. Let me know if you see any error messages or notification details when trying to open your inbox. That info can help me dig deeper for you.

Are you able to try these steps now?