Hi! I understand your MSC app isn’t recognizing your booking number. To help you better, could you tell me if the app shows any specific error message when you enter the booking number? Also, have you tried any steps so far, like double-checking the number or logging out and back in?

Meanwhile, I can guide you through some common checks that usually solve this:

1. Confirm the Booking Number: Make sure the booking number exactly matches what you received in the confirmation email—no extra spaces or characters.
2. Name Matching: The MSC app often requires that the first and middle name entered in the app match exactly the way they appear on your booking (some users reported including middle names was important).
3. Update or Reinstall the App: Sometimes an outdated or glitchy app might fail to recognize input. Try checking for updates or uninstalling and reinstalling the MSC app.
4. Check Account Linking: Ensure your MSC account name matches the booking name. Sometimes the app won’t link if there’s a mismatch. If needed, you can update your Voyager’s Club account via their official support.
5. Wait for Confirmation: If you’ve just booked, it might take some time for the system to activate the booking number for app access.
6. Try Alternative Login: Logging in on the MSC website with the booking number might also help confirm if the number is active and valid.

If after these checks you still hit a wall, there may be an account or backend issue, and contacting MSC support directly might be the best next step.

Would you like me to walk you through any of these steps right now? Or if you can share any error message you’re seeing, that’ll help pinpoint the issue.

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