Hi there! I understand you're trying to book in through MSC, and after taking the selfie and entering all your details, it keeps bringing you back to step 1. That does sound like a hiccup I'd like to help sort out.

To get a clearer picture and assist you better, could you tell me:

- Which device are you using for this (a phone, tablet, or computer)?
- Are you using the MSC website or the MSC For Me app?
- Have you tried clearing your browser cache or using a different browser?
- Did this issue start recently, or has it been happening for a while?
- Lastly, do you receive any error messages or does it just loop back silently?

In the meantime, here are some steps to try that often help with this kind of loop issue:

1. Clear browser cache and cookies – Sometimes stored data interferes with session progress.
2. Try a different browser or device – If you’re on Windows using WebKit (likely Safari engine), try switching to Chrome or Edge just to test.
3. Restart the process after refreshing the page – Close all browser windows and start fresh.
4. Ensure your browser is updated – Older versions can have compatibility issues.
5. Check your internet connection – A weak or intermittent connection can cause session resets.
6. Check if the app or website has any ongoing technical issues – Sometimes MSC servers are temporarily down or problematic.

If you have already tried these, let me know so I can see if there's a more advanced fix. Also, you might want to check this Reddit discussion where users shared similar issues with capturing the selfie and details entry loop; sometimes the problem is on the backend with the MSC app or site1.

I’m here to help you through this until we get it fixed!