Hello! I understand you're having trouble with not being listed in the MSC app group chat and also can't access the MSC app itself. Let's get to the bottom of this together.

First, could you tell me a bit more about your situation?
- Are you trying to join a group chat with other cruise guests through the MSC app?
- When you say you can't access the MSC app, do you mean it won’t open, won’t log in, or something else?
- Have you been able to use the app before, or is this your first time trying it?

Meanwhile, here are some straightforward steps to try that solve common access and chat issues on the MSC app, especially on your Android 10 device and WebKit browser context:

1. Clear Cache and Data of the MSC App
On Android, sometimes app data can get corrupted:
- Go to Settings > Apps > MSC App > Storage
- Tap Clear Cache, then Clear Data
- Reopen the app and try logging in again.

2. Check Internet Connection
A stable connection is essential. Try switching between Wi-Fi and mobile data to see if that helps.

3. Log Out and Log Back In
If accessible, sometimes logging out and back in refreshes your group chat availability.

4. Try Incognito Mode or Different Browser (if using a web version)
You mentioned WebKit browser — if you're accessing via web, try incognito mode or clear browser data to eliminate any temporary browsing issues.

5. App Update or Reinstallation
Make sure your app is updated to the latest version from the Play Store. If needed, uninstall and reinstall.

6. Age and Permissions
The chat feature is typically available to guests who are 16 years old and above. Also, ensure the app has necessary permissions (like contacts and storage) to function fully.

If your group chat still doesn’t list you, note that you often need to add people by name, stateroom number, or QR code once you’ve boarded the ship. The app’s chat function only becomes fully active once you are onboard MSC cruise, as some features are ship-specific.

If these don’t work, there might be temporary IT issues affecting MSC’s system (which happens sometimes). I can guide you through contacting MSC support directly or checking for known outages.

Would you like guidance on contact details or additional troubleshooting for the app? And did any of these steps seem to help so far?

I'll try to see someone in person to help

That sounds like a good plan! If you are currently onboard an MSC cruise ship, you can find in-person support for the MSC app and internet issues at the internet help desk, often located near the photo area on the ship. They can assist you directly with the app, including group chat access.3

If you are not yet onboard or need to reach MSC customer service for app support, you can also call MSC Cruises’ customer service at 1-877-665-4655. They are available to help with app access, bookings, and other inquiries.1

If you want, I can guide you on what to ask or prepare before you meet them. Would you like that? Otherwise, feel free to reach out when you have an update or need more help!