Hi! I’m sorry to hear you’re having trouble signing into your Testerup account using your email and password. To help you better, could you tell me if you’re seeing any specific error messages when you try to sign in? Also, have you tried resetting your password or confirming that you’re using the same login method as when you signed up?

Meanwhile, here’s a general approach we can try:

1. Double-check that you’re entering the exact email address you registered with and that the password is typed correctly (watch for caps lock or extra spaces).

2. If you’re unsure about your password, try resetting it by clicking the “Forgotten your login data? Click here” link on the login page. You’ll receive instructions via your registered email to create a new password4.

3. Ensure you are using the same login method as when you first created your account. For example, if you initially signed up using Apple Sign-In, trying to log in via email and password might not work properly1.

4. If you have tried these and still cannot log in, please let me know if the app or website shows any error codes or messages.

Would you be able to try resetting your password now and tell me what happens? This will help us move toward a solution.

I can't sign into my account with my email or password

Thanks for clarifying that you can’t sign in with either your email or password on the Testerup app. Since this can sometimes happen if there’s a mismatch with the login method you originally used, could you let me know if you signed up using Apple Sign-In, Facebook, or just your email and password?

Here’s what you can try next:

1. If you initially signed up with Apple Sign-In or another Single Sign-On (SSO) option, trying to log in with your email and password won’t work. In that case, you’ll need to use the original method to sign in. Changing this isn’t straightforward on your own and might require contacting support16.

2. If you registered with email and password but can’t get in, try resetting your password on the Testerup login page by clicking “Forgot password.” You’ll receive an email with a link to create a new password. Make sure to check your spam folder, too, just in case38.

3. Double-check the spelling of your email address and that there are no extra spaces or typos.

4. Close the app completely and restart it, then try logging in again.

If none of these work, could you share if you get any error message or code when you try signing in? That will help pinpoint the problem better.

Let me know which login method you used originally and if the password reset email arrives after trying step 2!