[testerup] When trying to sign up, I get to a point where a request for allowing tracking but then it freezes

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Stephen Pegram
6 months ago In testerup
When trying to sign up, I get to a point where a request for allowing tracking but then it freezes

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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6 months ago

Hello! I see you're having trouble with the Testerup app freezing during the sign-up process when it asks you to allow tracking. Let's work through that together to get you unstuck.

To start, can you tell me if you have tried any steps already—like restarting your iPhone or reinstalling the app? Also, are you seeing any error messages or does the app just freeze completely on that tracking permission screen?

Meanwhile, here’s a simple step-by-step troubleshooting plan to try:

1. Force close Testerup and restart your iPhone: Swipe up from the bottom and hold to see open apps, then swipe up the Testerup app to close it. Restart your phone by holding the side button and volume button, then try signing up again.

2. Check your iOS tracking permission settings manually:
- Go to Settings > Privacy & Security > Tracking.
- Make sure "Allow Apps to Request to Track" is enabled.
- See if Testerup is listed and enabled here as well. If it’s stuck on the app side, toggling this setting off and back on sometimes helps.

3. Update the Testerup app:
- Visit the App Store and check if there’s an update available for Testerup. Sometimes app bugs are fixed in new versions.

4. Reinstall the Testerup app:
- Delete the app completely, then reinstall it fresh from the App Store. This often clears out any problematic data causing freezes.

5. Check for iOS updates:
- Go to Settings > General > Software Update. Make sure your iPhone is fully updated with the latest iOS 18.6.2 patches.

If after these steps the issue continues, it could be related to a temporary glitch or known issue with the app’s interaction with iOS 18.6.2 tracking permissions. In that case, contacting Testerup support to let them know about the freeze might help too, as they may have a fix or workaround.

Please let me know which steps you have tried or if you notice anything specific during the freeze stage. I’m here to help you get through this! Are you able to try these first and tell me what happens?

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