Hi there! I understand you're having trouble logging into your Testerup app using your email and password. Let’s work through this together.

First, to get a clearer picture:
- Are you sure the email and password you’re entering are correct?
- Have you previously signed up using the same email on Testerup?
- Are you using the regular email/password login method, or did you originally sign up through Apple Sign-In or another method?

Sometimes, people accidentally use the wrong login option, which can create a new account with zero balance, making it seem like the original account can’t be accessed. That might be the case if you've used Apple Sign-In before but are trying the email/password option now.

Here’s a step-by-step to try:

1. Double-check you’re using the right login method on the login screen—email/password if that’s what you registered with. If you initially used Apple Sign-In, the email/password won't work there.

2. Reset your password:
- On the Testerup app login page, tap the “Forgotten your login data? Click here” link.
- Enter your registered email address and request a password reset email.
- Follow the link in the email to create a new password.
This usually solves login credential problems if you’ve forgotten or mistyped your password2.

3. Avoid creating multiple accounts: If you receive a message or notice behavior suggesting a new account with zero balance, it could mean you logged in using a different method by mistake.

4. If you originally signed up with Apple Sign-In and want to use email/password instead, it can be a bit tricky because those login methods are treated separately by Testerup. You might want to check community advice or Testerup support for changing your login method securely3.

If you have already tried the password reset or confirmed you’re using the right login method and still can’t log in, please let me know what you have tried and any error messages you see, and we can dig deeper!

Are you able to try these steps, and let me know how it goes?

I cannot login to my Testerup App. I can't even click on forgot password or nothing.

Thanks for the extra info! If you can’t even click on the "Forgotten your login data? Click here" link in the Testerup app, it sounds like there might be a problem with the app itself on your iPhone running iOS 18.6.2.

Let’s try a few things to fix this:

1. Force close and reopen the app:
- Double-click the iPhone home button or swipe up from the bottom (depending on model) to open the app switcher.
- Swipe the Testerup app off the screen to close it.
- Reopen Testerup and see if the link is clickable now.

2. Restart your iPhone:
- Hold the side button and volume button together until the power off slider appears.
- Slide to power off, wait about 30 seconds, then press the side button to turn it back on.
- Try the app login screen again.

3. Check for app updates:
- Open the App Store, tap your profile at the top right, and scroll down to check if Testerup has an update available.
- Installing the latest version can resolve bugs related to unresponsive buttons or links.

4. Reinstall the app:
- Press and hold the Testerup app icon and choose “Remove App” > “Delete App” to uninstall.
- Go back to the App Store and reinstall Testerup fresh.
- Open the app and check if the “Forgot password” link works now.

If these steps don’t help, an alternative way is to reset your password from the Testerup website directly on your iPhone’s browser by visiting the password reset page:
https://www.testerup.com/member/forgot_password/

You can enter your email there, get the reset email, and follow the link to set a new password that way.

Let me know how these go! If the app’s still not responding or you’re stuck, we can look into other options or escalations. Are you able to try these steps now?