If you are experiencing a black screen issue or progress tracking problems with the Testerup app on Android, there are several troubleshooting steps you can take to resolve these issues:

Black Screen Issue on Android

- Force Stop and Restart: Go to Settings > Apps > Testerup > Force Stop, and then reopen the app. This often resolves temporary glitches that cause black screens3.
- Clear Cache and Data: In Settings > Apps > Testerup > Storage, select “Clear Cache” and “Clear Data.” Note that clearing data will log you out of the app and erase any stored preferences, so be prepared to log in again34.
- Update the App: Ensure you are running the latest version of Testerup. Outdated versions are more likely to have bugs causing black screens. Check the Google Play Store for updates and install if available41.
- Update Android System WebView and Chrome: Many Android apps rely on these system components, and outdated versions can cause black screen problems. Update both via the Play Store, or if issues persist, uninstall Android System WebView updates to revert to the factory version7.
- Reinstall the App: If the problem continues, uninstall the Testerup app completely and then reinstall it from the Play Store. This often resolves persistent technical issues14.

Progress Tracking Problem

- Wait for Updates: Sometimes, progress tracking may take up to 48 hours to update. If your progress doesn’t appear immediately, check back later5.
- Install Offers via Testerup Link: Always install offers by clicking the specific link in the Testerup app. Only first-time installs are tracked, and uninstalling/reinstalling can prevent tracking from working5.
- Check Device Compatibility: Ensure your device’s operating system is up to date and matches the requirements listed in the offer description5.
- Use One Device Only: Progress will not transfer between devices. Complete all tasks on the same device you started with5.
- Location Restrictions: Testerup only tracks progress for users in the USA, UK (excluding Jersey, Guernsey, Isle of Man), and Canada (excluding Québec). Using the app from outside these areas or with a VPN/proxy can block tracking5.
- App Permissions: Make sure Testerup has the necessary permissions, such as location, storage, and any others requested during onboarding1.
- No VPNs or Proxies: Using VPNs, proxies, or Tor browsers is not permitted and will interfere with progress tracking5.

If you have tried all these steps and your issues persist, contact Testerup support. Provide screenshots and detailed descriptions of your problem to speed up resolution1.

These steps address the most common causes of black screen and tracking issues in the Testerup Android app, supported by both user guides and official help documentation134578.

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