[AxisCare] GPS within app not accurate to actual physical location. Will not let me clock in or out.

M
Michael Uvaney
8 months ago In AxisCare
GPS within app not accurate to actual physical location. Will not let me clock in or out.

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
8 months ago

Hi there! I see you're having trouble with the GPS accuracy in the AxisCare app, and it's preventing you from clocking in or out. Let's get this sorted out.

To start, can you tell me a bit more about where you are when this happens? For example, are you indoors, near tall buildings, or somewhere the signal might be weak? Also, have you checked if your device’s location settings are fully enabled for the app?

Meanwhile, here’s a step-by-step guide that often helps with GPS issues in AxisCare on Android:

1. Enable High Accuracy Location Mode:
- On your Android 10 device, go to Settings > Location > Mode and make sure it’s set to High Accuracy. This uses GPS, Wi-Fi, and mobile networks to get a precise location.

2. Check App Permissions:
- Go to Settings > Apps > AxisCare > Permissions and confirm the app has permission to access your device’s location while using the app.

3. Check for App Updates:
- Open the Google Play Store, search for AxisCare, and ensure it’s updated to the latest version to benefit from any GPS fixes or improvements.

4. Restart Your Device:
- Sometimes a simple reboot helps your device recalibrate GPS and app systems.

5. Avoid GPS Blockers:
- Make sure you’re not in airplane mode, and no apps are running that might spoof or interfere with GPS signals.

6. Location within Geofence:
- AxisCare uses a geofence to restrict clocking in/out only when you are inside an approved location. Ensure that your physical position matches the expected geofence area. If you are close but not within it, the app won’t allow clocking in or out1.

If after these steps the problem continues, we might want to check if there’s an issue with the specific geofence setup for your account or a possible server-side problem.

Could you try these steps and let me know what happens? That way, I can help you further if needed.

M
Michael Uvaney
8 months ago

GPS within app not accurate to actual physical location. Will not let me clock in or out.

Leave a comment