Hi there! I understand that you’re having trouble saving ADLs (Activities of Daily Living) and clocking out using the AxisCare app on your Android device. Let’s work through this together.
To get started, could you tell me a bit more?
- Are you seeing any error messages when trying to save ADLs or clock out? - Are you currently at the client’s location (within the geofence) when attempting these actions? - Have you tried restarting the app or your device yet?
This info will help me tailor the best next steps for you.
Meanwhile, here are some common factors that can cause this issue and ways to troubleshoot them:
1. Geo-fence Restriction AxisCare requires you to be within a certain GPS area (geofence) to clock in/out or save ADLs. If you’re outside this area, the app will prevent these actions. - Please make sure your device’s location services are turned on and that the app has permission to access your location. - Try moving closer to the client’s address if you’re currently away.
2. Clock In/Out Window Your agency may have set specific time windows during which clock in/out is allowed. If you try to clock out too early or too late, the app won’t allow it.
3. App Cache or Data Issues Sometimes, temporary app glitches can cause saving issues. Try these steps: - Close the AxisCare app completely and reopen it. - Restart your Android device. - If problems persist, clear the app cache: - Go to Settings > Apps > AxisCare > Storage > Clear Cache. - Be cautious with "Clear Data" as it may require you to log in again and could remove locally saved info.
4. App Updates and Connectivity - Ensure you have the latest version of AxisCare installed from Google Play Store. - Confirm your internet connection is stable.
If none of these resolve the problem, there could be a restriction or issue set by your agency’s admin or a syncing problem with the server. In that case, please let me know, and I can guide you on contacting your agency’s support or our dev team.
Please try the above checks and let me know what you find or if you need any help performing these steps! Are you currently near the client’s location with location services turned on?
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Alice Johnson
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Hi there! I understand that you’re having trouble saving ADLs (Activities of Daily Living) and clocking out using the AxisCare app on your Android device. Let’s work through this together.
To get started, could you tell me a bit more?
- Are you seeing any error messages when trying to save ADLs or clock out?
- Are you currently at the client’s location (within the geofence) when attempting these actions?
- Have you tried restarting the app or your device yet?
This info will help me tailor the best next steps for you.
Meanwhile, here are some common factors that can cause this issue and ways to troubleshoot them:
1. Geo-fence Restriction
AxisCare requires you to be within a certain GPS area (geofence) to clock in/out or save ADLs. If you’re outside this area, the app will prevent these actions.
- Please make sure your device’s location services are turned on and that the app has permission to access your location.
- Try moving closer to the client’s address if you’re currently away.
2. Clock In/Out Window
Your agency may have set specific time windows during which clock in/out is allowed. If you try to clock out too early or too late, the app won’t allow it.
3. App Cache or Data Issues
Sometimes, temporary app glitches can cause saving issues. Try these steps:
- Close the AxisCare app completely and reopen it.
- Restart your Android device.
- If problems persist, clear the app cache:
- Go to Settings > Apps > AxisCare > Storage > Clear Cache.
- Be cautious with "Clear Data" as it may require you to log in again and could remove locally saved info.
4. App Updates and Connectivity
- Ensure you have the latest version of AxisCare installed from Google Play Store.
- Confirm your internet connection is stable.
If none of these resolve the problem, there could be a restriction or issue set by your agency’s admin or a syncing problem with the server. In that case, please let me know, and I can guide you on contacting your agency’s support or our dev team.
Please try the above checks and let me know what you find or if you need any help performing these steps! Are you currently near the client’s location with location services turned on?