If you are encountering an issue where Pingo is providing a 6-letter code on your device but only allows a 5-letter input on your child's device, here’s how to address this:

1. Verify Device Compatibility: Ensure that your child's device is fully compatible with the Pingo app. Both the adult and child versions of the app should ideally be up to date. Check for any pending updates in the Google Play Store.

2. Check App Settings: In the Pingo app on your child's phone, navigate to the settings or account section. There may be specific options that govern how codes are entered or configured.

3. Use Alternative Inputs: If the app allows it, experiment with alternative input methods. For instance, try typing the code in different formats:
- Make sure there are no spaces or special characters added.
- Confirm that the input field is not restricted by an automatic character limit.

4. Reinstall the App: Uninstall and reinstall the Pingo app on the child's phone. This can resolve any issues related to settings or bugs that may restrict code entry.

5. Contact Support: If the method above doesn't resolve the issue, it may be beneficial to reach out to Pingo's customer support for assistance. They can provide specific guidance on issues like this that may not be widely covered in user forums.

6. Refer to User Guide: Check the official Pingo documentation or FAQ section for additional insights or troubleshooting tips tailored to this specific problem. Regularly, software updates or changes in application protocols may introduce new solutions.

If these steps don't resolve the issue, consider looking into community discussions or potential updates that may address compatibility between different versions of the app.

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