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[Pingo] Resolving couldn't allowforbid the statistics file in android. this error pops up during a specific action
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Akinlola Olopade
8 months ago In
Pingo
resolving couldn't allowforbid the statistics file in android. this error pops up during a specific action
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hello! It sounds like you're encountering the error message "couldn't allow/forbid the statistics file" on the Pingo app running on an Android device. To help you better, could you please tell me more about the specific action you're performing when this error pops up? For example, are you trying to enable or disable some feature, access certain data, or perform a particular task within the app? Also, have you tried any troubleshooting steps so far? This info will help me guide you effectively!
resolving couldn't allowforbid the statistics file in android. this error pops up during when switching on “See the app statistics”
Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Thanks for the details! Since this error appears when switching on "See the app statistics" in the Pingo app on Android, it seems like a permissions or file access issue related to how the app tries to read or write the statistics file.
Here’s a step-by-step approach to resolve this:
1. Check App Permissions:
- Go to your Android device Settings > Apps > Pingo.
- Tap on Permissions and make sure that any relevant storage or file access permissions are granted. Pingo might need permission to read/write files to enable statistics.
2. Clear App Cache and Data:
Sometimes corrupted cache or data can cause file access issues.
- In Settings > Apps > Pingo, tap Storage, then Clear Cache.
- If that doesn't help, try Clear Data (note this may reset some app settings).
3. Restart the Device:
After adjusting permissions or clearing data, a restart can help the system refresh file access permissions.
4. Update or Reinstall the App:
Ensure you have the latest version of Pingo installed. If the issue persists, uninstall and reinstall the app to fix any corrupted files.
5. Check Storage Space and File Integrity:
Ensure your device has enough storage space and no file system errors that could block file operations.
If you've already tried these, let me know which steps you've done, and we can explore more advanced solutions or escalate this issue.
Are you satisfied with these steps, or shall we continue troubleshooting?