To resolve issues with the FET photo verification process not going through, follow these steps for troubleshooting:

1. Check Photo Quality: Ensure that the photo you're uploading meets the quality requirements. The image should be clear, well-lit, and free from shadows. Poor lighting can hinder the facial recognition process - learn more.

2. Review Photo Submission Requirements: Confirm that you are following the correct protocol for photo verification. Typically, you will need to take a selfie showing your face and holding your hand up, while carefully adhering to any on-screen instructions - learn more.

3. Device Permissions: Check your device settings to ensure that you have given the FET app permission to access your camera and storage. If permissions are restricted, the app may not be able to process your photo uploads - learn more.

4. Pending Verification: If your photo has been uploaded but not yet approved, check for a timer icon on the photo. This indicates that it is still pending verification. Approval times can vary, but typically it should not take more than three working days - learn more.

5. Connectivity Issues: If the verification process seems stuck, try toggling Airplane mode on and off. This can help refresh your connection to the app. Additionally, ensure that your Wi-Fi or mobile data connection is stable - learn more.

6. Contact Support: If you have checked all of the above and are still experiencing issues, reach out to the FET support team for assistance. They can provide further guidance and troubleshooting specifically tailored to your situation - learn more.

By systematically following these steps, you should be able to identify and potentially resolve the problems you're facing with the photo verification process on FET.

How long does FET photo review take?

The duration for FET (Frozen Embryo Transfer) photo review typically takes about 24-72 hours from the time of submission. It can vary based on the volume of requests the verification team is handling. In some cases, it might take longer, especially if additional checks are required for the submitted images.

If you're experiencing a delay beyond this timeframe, consider checking for updates within your app and ensuring your submission meets all quality guidelines. It's also advisable to contact customer support if your photo remains unverified for an extended period - learn more.