Hi there! I’m Grace Wilson, happy to help you with the connection issue you're having with the Operate Now app after trying to synchronize your username.

To get started, could you please tell me a bit more? For example:
- Are you seeing any specific error messages when it fails to connect?
- Is this happening on Wi-Fi, mobile data, or both?
- Have you recently changed your username, password, or account details?
- Have you tried restarting the app or your device?

Once I have a little more detail, I can guide you through the best steps to fix this. Looking forward to your reply!

Says connection error please move to area that has better reception both with wifi and without

Thanks for sharing that info about the connection error and the suggestion to move to an area with better reception. Since you're on Android 10 with WebKit, here are some targeted steps to try to resolve this:

1. Restart Your Device: Sometimes a simple restart refreshes your network connections and clears any temporary glitches.

2. Toggle Airplane Mode: Turn on airplane mode for about 10 seconds, then turn it off. This resets your mobile network and Wi-Fi radios.

3. Switch Between Wi-Fi and Mobile Data: Try reconnecting the Operate Now app first on Wi-Fi, then on mobile data, or vice versa, to see if one works better.

4. Forget and Reconnect to Wi-Fi Network:
- Go to Settings > Network & Internet > Wi-Fi
- Tap on your Wi-Fi network and select “Forget”
- Reconnect by entering the password again

5. Clear App Cache:
- Go to Settings > Apps > Operate Now
- Tap Storage & Cache > Clear Cache
- Then try launching the app again

6. Check App Permissions: Ensure the app has permission to use network connections:
- Settings > Apps > Operate Now > Permissions
- Confirm that “Network” or “Internet” access is allowed

7. Disable VPN or Proxy (if you use one): VPNs or proxies can sometimes block or slow connections needed to sync the username properly.

8. Check Date & Time Settings: Make sure your device’s date and time are set correctly; incorrect time can cause connection failures:
- Settings > System > Date & Time > Enable “Automatic date & time”

If after trying these your connection error still shows up, it could be due to temporary server issues on Operate Now’s side or restrictions with your network provider. If that’s the case, waiting a little while or trying a different network (like a friend’s Wi-Fi) can help confirm.

I also found a video guide that might be useful for more tips: How To Fix Connection Error Of OPERATE NOW HOSPITAL 1.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided so far?