[iHeart] Podcasts stop playing

M
Marla
3 months ago In iHeart
Podcasts stop playing

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Charlotte Green

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3 months ago

Hi! I see you’re having trouble with podcasts stopping while playing on the iHeart app on your iPhone. Let’s work together to get this resolved.

To start, can you tell me a bit more about the issue? For example:
- Does the podcast stop playing after a certain amount of time or randomly?
- Does it happen if your phone screen turns off or if you switch to another app?
- Are you using Wi-Fi or cellular data to stream?
- Have you noticed if this happens with all podcasts or just specific ones?

In the meantime, here are some common troubleshooting steps you can try on your iPhone (iOS 18.6):

1. Restart your iPhone: Power it down completely for about 30 seconds, then turn it back on. This can often clear up temporary glitches.
2. Update the iHeart app: Ensure you have the latest version from the App Store, as updates often fix streaming problems.
3. Check app permissions and background activity settings:
- Go to Settings > iHeart app.
- Make sure it has permission to use Cellular Data if you’re not on Wi-Fi.
- Check that Background App Refresh is enabled so the app can keep running when not in the foreground.
4. Disable Low Power Mode if it’s on: Low Power Mode can limit background activity and might cause playback to stop.
5. Test your network: Try switching between Wi-Fi and cellular data to see if one works better.
6. Close and reopen the app: Swipe up from the bottom (or double press the Home button) to see recent apps, then swipe the iHeart app off the screen to close it, then open it again.

If after those steps podcasts still stop playing when your phone screen turns off or the app is backgrounded, iHeart suggests checking battery optimization settings to ensure the app isn’t being restricted—though iOS generally handles this automatically.

Could you try these and let me know what happens? If the issue continues, we can dive deeper into advanced settings or logging out and reinstalling the app.

Are you satisfied with these initial steps, or is the problem persisting?

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