[iHeart] For the past 2 weeks iHeartRadio is very slow to start3 - 5 minutes. Next when you get to the "Now .

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Bob D.
1 week ago In iHeart
For the past 2 weeks iHeartRadio is very slow to start3 - 5 minutes. Next when you get to the "Now .

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Charlotte Green

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1 week ago

Hi there! I understand your iHeartRadio app has been taking a long time—3 to 5 minutes—to start up. That definitely takes the fun out of tuning in! To help you better, is this happening when you use the app on your Windows device or through a browser? Also, have you noticed if this lag occurs whether you’re using Wi-Fi or mobile data?

Meanwhile, I can guide you through some steps to improve startup speed for iHeartRadio:

1. Check Your Network Connection: Sometimes a slow or unstable internet connection can cause delays. Restart your modem/router and switch between Wi-Fi and mobile data if possible to test if the connection is the issue1.

2. Clear Cache (Browser): If you use a web browser on Windows to listen, clearing cached data often resolves loading lag. You can clear your browser cache and cookies from its settings, then restart the browser and try iHeartRadio again3.

3. Restart Your Device: A simple reboot can resolve system hiccups that slow app performance4.

4. Update the App or Browser: Ensure you have the latest updates installed to benefit from performance improvements and bug fixes.

If you use the Windows app and have done these steps already, let me know, and I can help dive into more specific troubleshooting or settings adjustments. Would you like me to guide you through clearing your browser cache or checking your network settings?

Are you satisfied with this initial guidance so far?

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