Hi there! I understand your Rexton App is crashing, is that right? Could you tell me a bit more about when the crashes happen? For example, does the app crash right after launching, during specific actions, or when connecting to your hearing aids? Any details will help me guide you better.
In the meantime, here are some common troubleshooting steps we can try for app crashes on your Android 10 device using the WebKit browser:
1. Restart Your Phone Sometimes a simple restart resolves temporary glitches with the app or Bluetooth services.
2. Clear App Cache and Data - Go to your phone's Settings > Apps & notifications > Rexton App - Tap Storage & cache - Tap Clear cache, then Clear storage/data This resets the app to a fresh state without uninstalling it.
3. Uninstall and Reinstall the Rexton App - Uninstall the app completely. - Restart your phone again. - Reinstall the app fresh from the Play Store to ensure you have the latest version.
4. Check Bluetooth Connection Since the Rexton App relies on Bluetooth to connect to your hearing aids, try these: - Turn off Bluetooth, then turn it back on. - Remove ("forget") any previous Bluetooth connections to your hearing aids, then reconnect through the app fresh.
5. Ensure the Hearing Aids Are On and Paired Sometimes the app crashes if it attempts to connect but cannot find your hearing aids. Power cycle your hearing aids by turning them off/on or placing rechargeable ones briefly in the charger.
If you’ve already tried these steps, please let me know which ones, and if the app crashes with any error messages. That way, I can suggest some more advanced troubleshooting or check if there are any known issues with your device or app version based on recent reports.
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I understand your Rexton App is crashing, is that right? Could you tell me a bit more about when the crashes happen? For example, does the app crash right after launching, during specific actions, or when connecting to your hearing aids? Any details will help me guide you better.
In the meantime, here are some common troubleshooting steps we can try for app crashes on your Android 10 device using the WebKit browser:
1. Restart Your Phone
Sometimes a simple restart resolves temporary glitches with the app or Bluetooth services.
2. Clear App Cache and Data
- Go to your phone's Settings > Apps & notifications > Rexton App
- Tap Storage & cache
- Tap Clear cache, then Clear storage/data
This resets the app to a fresh state without uninstalling it.
3. Uninstall and Reinstall the Rexton App
- Uninstall the app completely.
- Restart your phone again.
- Reinstall the app fresh from the Play Store to ensure you have the latest version.
4. Check Bluetooth Connection
Since the Rexton App relies on Bluetooth to connect to your hearing aids, try these:
- Turn off Bluetooth, then turn it back on.
- Remove ("forget") any previous Bluetooth connections to your hearing aids, then reconnect through the app fresh.
5. Ensure the Hearing Aids Are On and Paired
Sometimes the app crashes if it attempts to connect but cannot find your hearing aids. Power cycle your hearing aids by turning them off/on or placing rechargeable ones briefly in the charger.
If you’ve already tried these steps, please let me know which ones, and if the app crashes with any error messages. That way, I can suggest some more advanced troubleshooting or check if there are any known issues with your device or app version based on recent reports.
Are you satisfied with these first steps so far?