Hello! I understand you're having trouble pairing your Rexton App. Let’s work together to resolve this.

First, can you provide a bit more detail? Are you trying to pair your Rexton hearing aids to your Mac, or are you using another device? Also, have you ensured that your hearing aids are charged and not currently connected to any other Bluetooth devices?

Here are some general steps to try for pairing:

1. Check Bluetooth: Make sure that Bluetooth is enabled on your Mac. You can do this by clicking on the Bluetooth icon in the top menu bar and ensuring that it is turned on.

2. Unpair Other Devices: If your hearing aids are currently connected to any other devices, you may need to disconnect them. Try turning off Bluetooth on those devices temporarily.

3. Restart Devices: Restart both your hearing aids and your Mac. Sometimes a fresh start can help with connectivity issues.

4. Open Rexton App: Launch the Rexton App on your Mac. Once it’s open, attempt to initiate pairing again.

5. Follow On-screen Instructions: The Rexton App will guide you through the pairing process. Make sure to follow any prompts carefully.

If you've already tried these steps, let me know, and we can explore more advanced troubleshooting options together!

Not pairing and freezing

Thank you for clarifying! It seems like you're experiencing two issues: your Rexton App isn't pairing, and it's also freezing. Let's address these step by step.

### For Pairing Issues:
1. Power Cycle Your Hearing Aids: Turn your hearing aids off and then back on again. This can reset the connection attempt.
2. Enable Bluetooth: Ensure that Bluetooth is turned on in your Mac's settings. You can do this from the Apple menu > System Preferences > Bluetooth, and check if it’s toggled on.
3. Unpair Other Devices: If your hearing aids are connected to any other devices, make sure to disconnect them. Turn off Bluetooth on those devices temporarily.
4. Open Rexton App: Launch the Rexton App and see if it prompts you to pair the hearing aids. Follow any on-screen instructions carefully.

If these actions don’t resolve your pairing issues, I recommend checking out the user guide for the Rexton App which provides detailed instructions on pairing here.

### For Freezing Issues:
1. Restart the App: Close the Rexton App completely and then open it again. This can often resolve freezing issues.
2. Check for Updates: Make sure you have the latest version of the Rexton App installed. You can check for updates in the App Store.
3. Reboot Your Mac: Sometimes a complete reboot of your Mac can free up system resources and help with app stability.

4. Check Compatibility: Ensure that your hearing aids are compatible with the version of the Rexton App you’re using. If you’re uncertain, you can consult the website for compatibility information.

By following these steps, we can hopefully resolve both the pairing and freezing issues. If the problems persist, please let me know so we can explore more advanced solutions or consider contacting support for further assistance.

Are you satisfied with the solution I provided?