Hi! I see your Rexton App says to check the internet, but your connection seems fine. Let's dig into this together. Can you tell me a bit more about your setup? For example, are you trying to connect your Rexton hearing aids via Bluetooth to the app on your Windows device? Or is this about connecting the app itself to the internet?

In the meantime, here are some straightforward steps we can try:

1. Check Bluetooth Connection: Since Rexton hearing aids typically connect via Bluetooth, make sure Bluetooth is enabled on your device and that the hearing aids are paired correctly. Sometimes the app shows an internet error if the Bluetooth connection isn’t active.

2. Restart Your Devices: Restart both your Windows device and the hearing aids. Sometimes this refresh can reestablish connections.

3. Update the App: Ensure you are running the latest version of the Rexton App. An outdated app might struggle with connectivity.

4. Reinstall the App: If the problem persists, uninstall and then reinstall the Rexton App. This can reset any corrupted settings.

5. Check for Wireless Interference: Make sure no other Bluetooth devices nearby are actively connecting or interfering with your hearing aids.

If you have already tried some of these, please let me know which ones so I can guide you through advanced steps or alternative solutions tailored to your Windows environment. Does this help so far?

trying to use rexton assist but it just keeps scrolling

Thanks for sharing that detail about Rexton Assist just continuously scrolling. That sounds pretty unusual! Let’s try to get to the bottom of it.

Here’s what I suggest as a step-by-step approach:

1. Restart the app: Completely close the Rexton App Assist from your Windows device, then reopen it. Sometimes the app can get stuck in a loop, and a restart can help.

2. Restart your device: A simple restart of your Windows machine can clear temporary glitches affecting app behavior.

3. Check for app updates: Make sure the Rexton App Assist is fully updated to the latest version available. An outdated app sometimes causes unexpected behavior.

4. Reset the app settings:
- Open the Rexton App.
- Tap the menu icon (if visible).
- Navigate to Settings > App Settings > Set up the app.
- Confirm to reset or reinstall app settings if that option is shown.

5. Reinstall the app: If resetting doesn't help, uninstall and then reinstall the Rexton Assist app to clear out any corrupted data causing the scroll issue.

6. Bluetooth connection: Verify that your hearing aids are properly paired and connected via Bluetooth before starting the app. A bad connection might confuse the app’s interface.

Since this is happening specifically on a Windows device with WebKit rendering, it might be a compatibility or a rendering glitch, making the UI behave oddly.

If after trying these steps it still scrolls endlessly, it might be a known bug with this version of the app or device. In that case, we could look into logging this with Rexton support or checking if a patch/update is available.

Would you be able to try these and let me know which step you’re at? I’m here to help you through it! Also, do you recall if this started happening after an update or a change on your device?

For your convenience, here’s a link to the official troubleshooting guide which covers resetting app settings and pairing help: Rexton Troubleshooting 4 [2].

tried to reset app but it just keeps buffering

Thanks for letting me know that the app reset just keeps buffering. That helps narrow down the issue quite a bit.

Since resetting the app settings gets stuck, the next best step is to uninstall and then reinstall the Rexton App Assist on your Windows device. This can clear out any corrupted app data that might be causing the continuous buffering during reset. Here's how you can do it:

1. Uninstall the App:
- Go to your Windows Start menu.
- Find "Rexton App Assist" in the list of installed apps.
- Right-click it and select "Uninstall."
2. Restart your Windows machine: Once uninstalled, restart your PC to clear any lingering files.
3. Reinstall the app:
- Download the latest version of the Rexton App Assist from the official Rexton website or the Microsoft Store if available.
- Install it freshly and open the app.
4. Pair your hearing aids: After reinstalling, make sure your hearing aids are powered on and paired via Bluetooth to your PC before opening the app.
5. Test if the app resets properly: Attempt the reset again or the action that was causing continuous buffering.

If you have trouble uninstalling or reinstalling, or if this still doesn't resolve the buffering issue, please let me know. We can then look at deeper causes like software conflicts or checking if the app version is fully compatible with your Windows version.

For more details, the official Rexton app support page recommends uninstalling and reinstalling when reset or setup problems occur1.

How does that sound? Would you like help walking through the uninstall and reinstall process?

Why does the Rexton App keep buffering after reset?

I see you’re asking why the Rexton App keeps buffering after a reset. This kind of behavior often indicates that the app is having trouble completing its setup or reconnecting process, possibly due to communication issues with your hearing aids or software glitches on the device.

Based on available information and common troubleshooting steps, here are some possible reasons and fixes:

1. Bluetooth Connection Issues:
The app needs a stable Bluetooth connection with your hearing aids to finish the reset successfully. If Bluetooth isn’t working properly or the hearing aids aren't connected, the app may keep buffering trying to establish that link. Try turning Bluetooth off and on again on your Windows device, and ensure your hearing aids are powered on and visible.

2. Corrupted App Data or Cache:
Sometimes, leftover corrupted files or cache data cause the app to get stuck. Since resetting within the app buffers endlessly, uninstalling and reinstalling the app fresh is usually the recommended next step.

3. Device or Compatibility Glitches:
Certain Windows versions or system configurations can interfere with the app’s behavior, especially when it’s rendered via WebKit as you mentioned. Ensuring your Windows 10 is fully updated and restarting your PC before reinstalling the app can help.

4. App Bugs or Server Communication Issues:
Occasionally, bugs in the current app version or temporary server-side issues can cause buffering problems during setup or reset. Checking for app updates and waiting before retrying might resolve this.

Here’s a quick step-by-step to try that targets these possibilities:
- Restart your hearing aids (for rechargeable models, put them in the charger for a few seconds and then remove). This can reboot the aids' Bluetooth modules1.
- Turn Bluetooth off and on again on your PC and confirm hearing aids are paired outside the app first2.
- Uninstall the Rexton App Assist completely.
- Restart your Windows 10 PC.
- Reinstall the latest version of the Rexton App Assist from the official site or Microsoft Store.
- Open the app, pair the hearing aids, and try the reset again.

If after all this, the app still buffers endlessly on reset, it might be necessary to report the issue to Rexton support for a potential app update or patch. Let me know if you want help with any of these steps or if you encounter any specific error messages during the process!

Are you satisfied with this guidance so far?

Common reasons for Rexton App buffering

Hi! You're asking about common reasons why the Rexton App might experience buffering issues. I’d be happy to explain the typical causes that lead to this behavior.

Here are some frequent reasons for buffering in the Rexton App:

1. Bluetooth Connection Problems:
The app relies on a stable Bluetooth link to your hearing aids. If the connection is weak, intermittent, or not established properly, the app may buffer or get stuck trying to communicate with your devices. Turning Bluetooth off and back on, and ensuring your hearing aids are paired correctly can help3.

2. Corrupted App Data or Cache:
If temporary files or settings inside the app get corrupted, this can cause buffering or freezing issues. In these cases, uninstalling and reinstalling the app often clears out these issues3.

3. App or Device Compatibility Issues:
Sometimes, newer Windows updates or system configurations might not fully align with the app version, causing glitches like buffering. Ensuring your operating system and the app are both updated can smooth this out.

4. Excessive Memory Usage or System Strain:
Though more reported on Android devices, apps using too much memory or resources can slow down or buffer. While less common on Windows, it’s good practice to close other heavy apps when using Rexton Assist2.

5. Temporary Server or Software Bugs:
Buffering can occur if there’s an issue with the app’s backend services or a bug in a particular version. Checking for app updates or known issues on Rexton’s support site can be useful. Sometimes waiting a bit and retrying later helps if the problem is server-side10.

The best next step if you experience buffering is to:
- Restart your hearing aids and Bluetooth on your device.
- Uninstall and reinstall the app fresh.
- Confirm both your Windows 10 and app versions are up to date.

If these don't resolve the buffering, it might be worth raising a support ticket with Rexton so they can look into any specific bugs or device-related issues1.

Would you like me to guide you through any of these steps?