Hi! I see you’re having trouble where your phone’s Bluetooth shows as connected, but the Rexton app itself isn’t recognizing the connection. I’d like to help you get this sorted.

First, just to check, can you tell me if you’ve already tried closing the app completely (force close) and reopening it? Also, have you updated the Rexton app to the latest version from the Play Store? This ensures you have the newest fixes.

Meanwhile, here’s a step-by-step on what usually works:

1. Ensure Bluetooth is on and your hearing aids are listed as connected in your phone’s Bluetooth settings.

2. Force close the Rexton app: On Android 10, open the recent apps screen, swipe the Rexton app off to close it fully.

3. Restart your phone: This can clear any temporary glitches.

4. Restart your hearing aids as well, by turning them off and on.

5. Open the Rexton app again and see if it shows the connection.

6. If it still doesn’t connect, try uninstalling and reinstalling the app. This refreshes the app’s files and can resolve conflicts.

7. After reinstalling, open the app first and then connect your hearing aids via Bluetooth, or sometimes pairing in the opposite order helps (pair first in the phone settings, then open the app).

If you could let me know what you’ve tried already or if any of these steps are unclear, I can guide you further. Sometimes the app needs a fresh start to properly detect the Bluetooth connection from your hearing aids on Android devices1 2.

Does that sound doable? How is your app behaving right now when you open it?