[Hello Yo] Helloo you crash

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Vikas pareek
1 year ago In Hello Yo
Helloo you crash

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Emily Roberts

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1 year ago

Hi there! I understand that you're experiencing crashing issues with the Hello Yo app on your Android 10 device using WebKit. Could you please share a bit more about when the app crashes? For example, does it happen right after opening the app, during certain actions, or randomly?

Meanwhile, I can guide you through some common steps to try and resolve this:

1. Restart Your Device: Sometimes a simple reboot can clear temporary issues.
2. Clear App Cache and Data:
- Go to Settings > Apps > Hello Yo
- Tap Storage
- Tap Clear Cache, then Clear Data (Note: Clearing data will reset the app to its original state.)
3. Update the App: Check the Google Play Store to ensure you have the latest version of Hello Yo installed.
4. Check Internet Connection: Make sure your internet connection is stable. Switch between Wi-Fi and mobile data to see if it helps.
5. Free Up Storage: Ensure your device has enough free storage space (at least 5GB free) as lack of space can cause apps to crash.
6. Reinstall the App: Uninstall Hello Yo, then reinstall it from the Play Store.

If you’ve already tried these steps, let me know which ones, and I can help dig deeper. Also, if you see any error messages before it crashes, please share them with me.

Are you able to try these out and share how it goes?

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