[Magic Sort] When I click on the play button nothing happens a dark screen with stars

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Sheryl Roach
8 months ago In Magic Sort
When I click on the play button nothing happens a dark screen with stars

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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8 months ago

Hi there! I understand that when you press the play button in the Magic Sort app on your iPhone, all you see is a dark screen with stars, and nothing else happens. Let's get this sorted out together.

Just to clarify, does this happen every time you tap play, or was it just a one-time issue? Also, have you tried any steps so far like restarting the app or your iPhone?

Meanwhile, here are a few steps tailored for your iOS 18.6.2 device that you can try:

1. Force Close and Reopen the App:
- Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to open the app switcher.
- Find Magic Sort and swipe it up to close it completely.
- Then reopen the app and try the play button again.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until you see the slider.
- Slide to power off.
- After it turns off, press and hold the side button to turn it back on.
- Check the app once more after reboot.

3. Check for App Updates:
- Open the App Store.
- Tap on your profile icon at the top right.
- Scroll down to see if Magic Sort has an update. If yes, update it.

4. Reinstall Magic Sort:
- Press and hold the Magic Sort app icon until it wiggles.
- Tap the ‘X’ or “Remove App” to uninstall.
- Go to the App Store and download it again.
- Try the play button after reinstalling.

5. Check Network Connection:
- Sometimes apps with interactive features need a stable internet connection. Make sure you're connected to Wi-Fi or cellular data with a good signal.

If after these steps the issue persists, it might be related to cached data or a bug with the app version—you might want to check if there’s any message from the developers or if others have reported similar problems. Since you see a starry dark screen, it sounds like the app is trying to load content but something is stopping it.

Would you like me to guide you through checking some deeper app settings or logs? Or is there any other detail you've noticed, like error messages or if this app was working fine before?

Looking forward to your reply so we can get you back to sorting some magic!

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