[Sleeper] Can't get captcha to position correctly at sign in

C
CyberWarrior9283
9 months ago In Sleeper
Can't get captcha to position correctly at sign in

Comments

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
9 months ago

Hi there! I understand you're having trouble with the CAPTCHA not positioning correctly on the Sleeper app sign-in page on your Android device. To help you better, could you tell me if this happens in the app itself or when using a browser? Also, have you noticed if this issue started after an update or any changes to your device or app?

In the meantime, here are some first steps we can try:

1. Restart the app and your device: Sometimes a simple restart can fix display glitches.
2. Clear the app cache and data: On your Android 10 device, go to Settings > Apps > Sleeper > Storage > Clear Cache and Clear Data. This refreshes the app’s stored files and may fix how the CAPTCHA displays.
3. Check for app updates: Open the Google Play Store, search for Sleeper, and make sure it’s updated to the latest version.

If you see the CAPTCHA in a browser (WebKit-based), try clearing your browser cache or testing in another browser to see if it renders correctly there.

Let me know what you find, and if the issue remains, I can guide you through some deeper troubleshooting!

C
CyberWarrior9283
9 months ago

After changing password

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
9 months ago

Thanks for letting me know the issue with the CAPTCHA positioning started after changing your password. That helps narrow things down!

Sometimes, after a password change, the app might require you to sign out completely and then back in to refresh your session. This can help resolve display issues with CAPTCHA or login screens.

Here’s a step-by-step guide you can try on your Android 10 device:

1. Force close the Sleeper app:
- Go to Settings > Apps > Sleeper > Force Stop.

2. Clear cache (and if comfortable, clear data):
- In the same menu (Settings > Apps > Sleeper > Storage), tap “Clear Cache.”
- If clearing cache doesn’t help, you can try “Clear Data,” but be aware this logs you out and may remove local settings.

3. Restart your device to ensure all background processes reset.

4. Open Sleeper and try signing in again, making sure to use the new password.

If you’re still seeing the CAPTCHA misaligned after these steps, it might be an app rendering problem related to your Android browser engine (WebKit). In that case, check if:
- The app is updated to the latest version via Google Play Store.
- You try logging in via a different browser (e.g., Chrome) to see if the CAPTCHA behaves better there.

Lastly, if issues persist, sometimes there are temporary server-side problems or performance issues being addressed by Sleeper’s team. You can check for any app status updates from Sleeper Support channels or contact them directly at [email protected]1 9.

Let me know how these steps go, and if it’s still not working, I can help with further troubleshooting! Are you satisfied with this solution so far?

Leave a comment