[Simrad] Loaded up app on android s23 so I could update my go12. That worked okay now crashes every 10sec

J
John
8 months ago In Simrad
Loaded up app on android s23 so I could update my go12. That worked okay now crashes every 10sec

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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8 months ago

Hi there! I see you updated your Go12 using the Simrad app on your Samsung Galaxy S23, and now the app is crashing every 10 seconds. That’s definitely something we want to get sorted out quickly. Just to clarify a couple things before diving into solutions:

- Does the Simrad app crash no matter what you do inside it, or does it happen only when connecting or updating your Go12?
- Have you tried restarting your phone since the update?
- Did you update the Simrad app itself to the latest version from the Play Store before or after updating your Go12?

Once I know a little more, I can tailor the next steps. Meanwhile, here’s a good starting point to troubleshoot app crashes on your Android S23:

1. Restart your device: Hold down the power button and choose Restart. This can resolve temporary glitches.
2. Clear the Simrad app cache: Sometimes corrupted cache files cause crashes.
- Go to Settings > Apps > Simrad app
- Tap Storage & cache
- Tap Clear cache
3. If that doesn’t help, clear app data: This resets the app but you might lose some saved settings, so keep that in mind.
- Same path as above but choose Clear storage or Clear data instead.
4. Make sure your phone’s storage isn’t full: Limited space can cause apps to crash. Check via Settings > Device care > Storage.
5. Update the Simrad app: Check Google Play Store for any recent updates and install them.

If none of these steps stabilize the app, we can look at more advanced options like reinstalling the app or checking for any compatibility issues with the Go12 update1 4.

Let me know what you've tried already or if you see any specific error messages!

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