Hi! I understand that your LES MILLS On Demand app on your iPad is stuck on the “Creating your fitness experience…” screen and not progressing further. Let's work together to get this sorted out.

First, can you tell me if you’ve already tried any troubleshooting steps like closing the app completely or restarting your device?

Meanwhile, here’s a step-by-step approach to try:

1. Force close the app: Double-click the Home button (or swipe up from the bottom and pause if no Home button), then swipe the LES MILLS app off the screen to close it entirely.

2. Restart your iPad: Hold the power button and slide to power off. Then turn it back on after a few seconds.

3. Check your internet connection: Make sure your Wi-Fi is stable and working by opening a webpage or another app needing internet.

4. Log out and back in: If you can access the app menus, try logging out, then log back in.

5. Update the app: Go to the App Store, check if there is any update available for LES MILLS On Demand, and install it.

6. Reinstall the app: If problems persist, uninstall the app by pressing and holding its icon until it jiggles, tap the X, then reinstall it from the App Store.

Since you’re on iOS 18.4.1, compatibility shouldn’t be an issue.

Please try these steps and let me know what happens at each stage. If the app still doesn’t load past the screen, we can explore further options like checking account status or potential server issues.

Are you comfortable trying these now?

Tried but problem persists

Thank you for trying those steps already. Since the app still shows “Creating your fitness experience…” and doesn’t move forward on your iPad with iOS 18.4.1, let’s do a few deeper checks together:

1. Check for any app or iOS updates again: Sometimes updates fix tricky bugs. Make sure both your iOS and LES MILLS On Demand app are the latest versions.

2. Restart your Wi-Fi router: Occasionally, network issues can interfere with how the app loads personalized content. Restarting your router can refresh your connection.

3. Clear app cache or data: iOS doesn’t allow clearing cache directly but reinstalling the app essentially does this. Since you've tried reinstalling, please ensure you completely remove the app and restart your iPad before reinstalling.

4. Verify your account status: Is your LES MILLS On Demand subscription current and logged in properly? If possible, try logging in on a different device or browser to confirm account access.

5. Run diagnostics if available: Some apps have built-in diagnostics or troubleshooting tools. Check if LES MILLS On Demand offers this after logging in on another device or via web.

6. Network settings reset: On your iPad, go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. This resets Wi-Fi and network configurations and can solve hidden network glitches. Note: you’ll have to re-enter Wi-Fi passwords after this.

If none of these work, there could be a server-side issue or something account-specific that needs LES MILLS On Demand’s support team to resolve.

You can also visit their official troubleshooting guide here for similar playback issues:
https://watch.lesmillsondemand.com/help/watching/troubleshoot-playback-issues

If you want, I can help you draft a message to their support at [email protected] with all the details you’ve tried so far.

Let me know how you want to proceed or if you want me to walk you through resetting network settings. Are you satisfied with these next steps?