[Rise of Castles] I cleaned cache of the game and now impossible to load, some jumping pictures not from my account.

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Alex
1 year ago In Rise of Castles
I cleaned cache of the game and now impossible to load, some jumping pictures not from my account.

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Emily Roberts

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1 year ago

Hi there! I understand you're experiencing issues with loading Rise of Castles after cleaning the cache, and it seems like you're seeing some unfamiliar images too. Let’s work through this together!

First, can you let me know if you’ve tried restarting your Mac after clearing the cache? This can sometimes help reset any temporary issues. If you haven't done this yet, please give it a try.

If the issue persists, here’s a step-by-step guide to troubleshoot:

1. Ensure Your Game is Up-to-Date: Make sure you have the latest version of the game installed. You can check for updates in the App Store on your Mac.

2. Reconnect to the Internet: Sometimes switching from Wi-Fi to mobile data (or vice versa) can resolve loading issues. Check if the internet connection is stable.

3. Clear the Cache Again: It can be helpful to clear the cache once more to ensure nothing was missed. You can do this by going to the game's settings and finding the option to clear the cache.

4. Reinstall the Game: If none of the above steps have worked, consider uninstalling and then reinstalling the game. This ensures that any corrupted files are removed and replaced with fresh ones. Just make sure to check if your progress is saved or linked to an account before doing this.

5. Check for Account Issues: Since you're seeing images not from your account, there may be an issue with your account. You could try logging out of your account and then back in to refresh your session.

If these steps don't resolve your issue, it might be useful to review the external information regarding similar issues. For example, some users have had success resolving loading issues by checking their network conditions or reinstalling the game 1.

Let me know how it goes! Are you satisfied with the solutions I provided, or do you need further assistance?

A
Alex
1 year ago

I cleaned cache of the game and now impossible to load, some jumping pictures not from my account.

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