[Zen Word] Freezes

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9 months ago In Zen Word
Freezes

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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9 months ago

Hi! I see you're experiencing freezing issues with the Zen Word app on your iPhone running iOS 18.6.2. Let's get this sorted out together.

First, could you tell me a bit more about when the app freezes? For example, does it freeze right when you open it, during gameplay, or when performing a specific action?

Meanwhile, here are some steps we can try, starting with the simplest:

1. Restart Your iPhone: Sometimes, a quick restart can clear minor memory glitches that might cause freezing. Press and hold the power button, then slide to power off. Turn it back on after a minute.

2. Update the Zen Word App: Make sure you have the latest app version. Open the App Store, tap your profile icon, and scroll to see if Zen Word has an update available.

3. Close Background Apps: Double-tap the Home button or swipe up from the bottom to see recently used apps, then swipe Zen Word off the screen to close it completely before reopening.

4. Check for iOS Updates: Although you're on iOS 18.6.2, it's worth checking if there’s an incremental update available. Go to Settings > General > Software Update.

5. Reinstall the App: If the freeze persists, backup any progress if possible, then delete Zen Word and reinstall it from the App Store. This can clear corrupted app data.

If you've already tried these, please let me know which steps you've done, and if the app shows any error messages or unusual behavior apart from freezing. That way, I can guide you to more advanced fixes.

Are you comfortable trying these now?

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