[Epoch Times] When I try and play the sound to read the articles, it only plays half the article and starts over again. It’s so frustrating.

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Paula Grigsby
7 months ago In Epoch Times
When I try and play the sound to read the articles, it only plays half the article and starts over again. It’s so frustrating.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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7 months ago

Hi! I understand that the audio playback on the Epoch Times app cuts off halfway and then restarts, which interrupts your listening experience. Let's work on resolving this.

To start, could you tell me if you've tried any steps already, like closing and reopening the app, or restarting your iPhone? Also, is this issue happening on every article or just specific ones?

In the meantime, here are some initial steps you can try on your iPhone with iOS 18.3:

1. Close and Reopen the Epoch Times App: Sometimes the app needs a refresh. Double-click the Home button or swipe up from the bottom and pause to see app previews, then swipe the Epoch Times app off the screen. Open it again and test audio playback.

2. Restart Your iPhone: This can clear temporary glitches. Press and hold the side button and either volume button, then slide to power off. After it powers down, turn it back on and try the app again.

3. Update the App: Ensure you are running the latest version from the App Store. Updates often fix bugs related to features like audio playback.

4. Check Network Connection: A weak or unstable connection can cause audio playback issues. Try switching between Wi-Fi and mobile data to see if there’s improvement.

If you've done these or the issue remains, it might help to clear the app's cache or reinstall the app:

5. Reinstall Epoch Times App: Delete the app by tapping and holding the icon, selecting "Remove App," and then reinstall from the App Store. This will reset app data which sometimes resolves playback bugs.

If after these you still face the problem, there could be a known bug or server-side issue. I can then escalate this for you or guide you in reporting it directly to Epoch Times support for a fix.

Let me know what you've tried and how it goes! I’m here to get your audio working smoothly. Are you comfortable trying these steps?

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