Hi there! I’m Grace, here to help you get the live streaming and audio working properly on your Epoch Times app on your Mac with OS X 10.15.7.

To start, could you tell me a bit more about what’s happening when you try to watch a live stream? For example, do you see the video but no sound, or does the video fail to load entirely? Also, are you using the app or watching through a browser like Safari?

In the meantime, here’s a step-by-step approach to troubleshoot the common causes:

1. Check App Version and Updates
Make sure your Epoch Times app is fully updated to the latest version compatible with your macOS. Sometimes issues with live streaming and audio can be fixed by the latest patches.

2. Restart Your Device
Try restarting your Mac. This can clear temporary glitches affecting streaming or audio.

3. Check Sound Settings
- Make sure your Mac volume is turned up and not muted.
- Check System Preferences > Sound > Output to verify the correct output device is selected.
- Also, while streaming, click on the player’s volume control in the app or browser to ensure it isn’t muted.

4. Clear Cache and Cookies (for browser users)
If you watch live streams via Safari, clear your browser cache and cookies:
- Safari > Preferences > Privacy > Manage Website Data > Remove All.

5. Check Internet Connection
A slow or unstable internet connection can cause live stream or audio issues. Test your connection speed or try switching to a different network if possible.

6. Try a Different Browser or Using the App
If using Safari, try another browser like Chrome or Firefox, or vice versa. Alternatively, try the Epoch Times app if you’re currently on a browser.

7. Permissions Check
Some apps and browsers require permission to use audio devices. Check under System Preferences > Security & Privacy > Privacy > Microphone or Camera and ensure the Epoch Times app or browser has permissions enabled if relevant.

If after these steps the issue persists, please let me know what you observed for each step, and I can guide you into deeper troubleshooting or look into possible server or account-related causes. We can also check if others have reported similar issues at the moment.

Are you okay with trying these steps? Let me know what you find!

I see the video, but it is not loading and there is no sound. I’m using my iPad which has been updated to the most recent IOS version.

Thanks for clarifying that you’re on an updated iPad and seeing the video but it’s not loading fully and there’s no sound. Let's focus on some targeted steps for the iPad to get your live streaming working smoothly.

Here’s what I suggest trying:

1. Force Close and Reopen the Epoch Times App
Sometimes background processes can glitch. Double-click the Home button or swipe up on newer iPads to access the app switcher, then swipe the Epoch Times app off the screen to close it. Open the app again and try the live stream.

2. Check That the App is Fully Updated
Go to the App Store, tap your profile icon, and check if there’s an update available for the Epoch Times app. Install any pending updates since updates often include fixes for streaming problems.

3. Restart Your iPad
Hold the power button and slide to power off. After it’s completely off, turn it back on and try the live stream again.

4. Test Your Internet Connection
The live stream needs a steady connection. Try switching between Wi-Fi and cellular data to see if sound and video improve. Also, run a speed test to make sure your connection isn’t slow.

5. Check the App Permissions and Sound Settings
- Go to Settings > Epoch Times and make sure all relevant permissions (like microphone or local network) are enabled if applicable.
- Verify that your iPad isn’t on silent mode (check the side switch or Control Center) and that the volume is turned up. Try playing audio from other apps to confirm audio output is working generally.

6. Reinstall the Epoch Times App
If issues persist, try deleting the app and reinstalling it fresh from the App Store. This can clear corrupted data or settings that may block playback.

7. Additional Apple iPad Troubleshooting
If videos in general aren’t playing well on your iPad, Apple’s support suggests also:
- Updating to the latest iPadOS version (seems you have)
- Force restart the iPad (press Volume Up, then Volume Down, then hold Power until Apple logo)
- Clearing Safari cache if you also use the browser for streaming3.

The Epoch Times app has recently had updates specifically improving live streaming and fixing bugs on iPad, so ensuring the app is the latest version will help a lot7.

Could you try these steps and let me know if the live stream starts working with audio? I’m here to help if you hit any snags or if the issue continues.