Hi there! I understand you reinstalled the MovieBox app but now you can’t find your previously downloaded or ongoing download movies. Let’s see if we can get this sorted out.

First, just to clarify a couple of things:
1. When you say "downloaded movies," are you referring to movies you saved within the app for offline viewing, or are you talking about actual video files stored on your device’s storage?
2. Have you checked whether the files might still be on your device but the app isn’t recognizing them?
3. Did you uninstall the app without backing up the downloads or files?

This will help me pinpoint the issue better.

Meanwhile, here are some steps you can try:

1. Check Storage Location:
Sometimes downloaded files are saved into a specific folder on your device (e.g., MovieBox folder). Use your Android file manager app to browse for any folders named MovieBox or similar and see if your video files are there.

2. Re-scan Downloads in the App:
Some apps require rescanning to recognize existing files after reinstalling:
- Look in the MovieBox app settings for an option like "Rescan downloaded files" or "Refresh library."
- If available, run that to see if it detects your old downloads.

3. App Data and Cache:
If the app uses internal storage to keep track of downloads, uninstalling may have erased this info. Unfortunately, in this case, the app no longer “remembers” what was downloaded. However, if the files still exist in your storage, rescanning can help link them back.

4. Permissions:
Ensure that after reinstalling, MovieBox has permission to access your storage:
- Go to Android Settings > Apps > MovieBox > Permissions.
- Enable storage permission if disabled.

5. Avoid Immediate Reinstallation from Cache:
Redownloading the app from the official website is recommended to ensure you use the latest version with the best compatibility.

If your ongoing downloads were interrupted during uninstall, they might be lost as the app usually needs to maintain download status internally.

If you want, I can guide you through checking these steps on your WebKit-based Android 10 device. Would you like to proceed that way?

Also, let me know what you find when searching for the files on your device storage. That will help figure out if the issue is just the app not detecting downloads or if the files were removed.

Looking forward to your response!

I don't know we're to find the storage location

Thanks for letting me know! Since you're unsure where to find the storage location for your MovieBox downloads, I can guide you through it step-by-step on your Android 10 device.

Usually, MovieBox saves downloaded movies inside a specific folder on your device. Here's what you can do:

1. Open the File Manager app on your phone. This app might be called "Files," "My Files," or something similar depending on your device.

2. Navigate to Internal Storage (sometimes just called 'Phone Storage').

3. Then go to the folder named Android.

4. Inside Android, open the Data folder.

5. Look for a folder with a name like com.moviebox or something similar related to MovieBox.

6. Inside that folder, check for a subfolder named download or Movies where the app usually stores downloaded files.

If you find the files there, you may try moving or copying them to a more accessible folder like the main Downloads folder for easier access in the future.

One thing to note is that, starting with recent Android versions, access to the Android/Data folder is restricted by the system for security reasons, but on your Android 10 device, you should still be able to browse it through a file manager.

For a visual tutorial, here is a helpful video guide on how to access the MovieBox download folder on your phone: How to Access MovieBox download Folder on your Phone - YouTube [1].

If you don't have a file manager or cannot access the folder, I can recommend some apps to help you browse your files easily.

Try these steps and tell me if you find your downloaded movies or if you need help with any step.

There is nothing there

Thanks for checking the storage folder and letting me know there’s nothing there. Since the downloaded files are missing, it’s likely they were deleted when the app was uninstalled. MovieBox tends to store downloads within its private app data, which gets erased upon uninstalling unless backed up.

Let's focus on the ongoing download and content display inside the app now:

1. Check Storage Permission:
Make sure MovieBox has proper permission to read/write storage, so it can detect or download content.
- Go to Settings > Apps > MovieBox > Permissions
- Enable Storage permission if it’s off

2. Clear Cache and Data:
Clearing the app cache and data can sometimes fix display issues and stalled downloads.
- Settings > Apps > MovieBox > Storage > Clear Cache
- Then Clear Data (note: this will reset the app and may delete app preferences but usually fixes corruption)
- Relaunch the app and try again

3. Network Check:
Sometimes content doesn’t load if connection is unstable or blocked.
- Restart your Wi-Fi router or switch to a different internet connection
- Avoid using VPN or proxy, as they can interfere with MovieBox servers

4. Change Streaming Source:
If movies are not loading or showing, try switching streaming quality/source inside the app if available—sometimes certain sources experience issues.

5. Update/Reinstall:
Make sure you’re using the latest MovieBox version downloaded from the official website to avoid compatibility problems.

If after all this you still can’t see your ongoing downloads or content inside the app, it may not be recoverable because of the uninstall clearing app data. You would then need to re-download content anew.

Would you like me to walk you through these steps one by one on your Android 10 device? Or do you want me to help check if there’s a way to recover deleted files?

Also, are you having any issues streaming content or is it just the downloads that are missing?

Here’s a related guide for fixing MovieBox app issues that may help as well: How to Fix MovieBox Pro Windows Not Working - HitPaw [1].

Let me know how you want to proceed!

Steps to find MovieBox file location

Got it! You want clear steps to find the MovieBox file location on your Android 10 device. Here’s a simple guide tailored for your setup:

1. Open the File Manager app on your Android device. It could be named “Files,” “My Files,” or something similar.

2. Navigate to Internal Storage (or sometimes called “Phone Storage”).

3. Find and open the folder called Android.

4. Inside the Android folder, open the data folder.

5. Look for a folder related to MovieBox. Often it’s named something like com.moviebox, com.enjoy.moviebox, or similar.

6. Inside that folder, open the files or download subfolder—MovieBox typically saves video downloads here.

7. Your downloaded movies should be inside that folder as video files (like .mp4 or .mkv).

A couple notes:

- On Android 10, you generally still have access to the Android/data folder, so you should be able to browse it with the standard file manager.

- If you don’t see any files, and you recently uninstalled and reinstalled the app, those downloaded files might have been deleted as uninstalling usually removes app data folders.

- You can also try using third-party file manager apps like “Files by Google” or “X-plore File Manager” which sometimes show folders others can’t.

If you want, I can share a quick video walkthrough that visually shows this process:
How to Locate MovieBox Download Folder - YouTube

Try these steps and let me know if you can find your downloaded files or if they’re missing from the storage. We can take it from there!

My movie box was deleted and I installed it back but can not find my downloaded and ungoining downlnd

Hi again! I see you reinstalled MovieBox and are missing your downloaded movies and ongoing downloads. This is a common situation since uninstalling the app usually deletes its private app data, including download info and temporary files, unless they were manually backed up or saved in a common folder.

Here’s what you can do step-by-step on your Android 10 WebKit device:

1. Verify Storage Permissions
Make sure MovieBox has permission to access device storage so it can detect downloaded files:
- Go to Settings > Apps > MovieBox > Permissions
- Enable Storage permission if it’s off

2. Check for Remaining Files in Storage
Use a file manager app to look for any leftover MovieBox folders or video files:
- Open “Files” or “My Files” app
- Navigate to Internal Storage > Android > data > look for folders like “com.moviebox” or related names
- Also check main “Download” or “Movies” folders for saved videos
If files were stored in app-private storage, they may have been deleted during uninstall.

3. Clear Cache and Data, Then Restart App
Sometimes app data can be corrupted, which affects downloads visibility:
- Settings > Apps > MovieBox > Storage > Clear Cache, then Clear Data
- Restart the app and see if ongoing downloads or library appear

4. Download the Latest Official Version
Download MovieBox again from the official website to ensure you have the latest app version with all fixes1.

5. Re-initiate Downloads
Unfortunately, ongoing or incomplete downloads are stored internally and usually lost if the app is uninstalled. You’ll likely need to start those downloads again.

6. Avoid Use of VPN or Proxy
VPNs or network filters can interfere with downloads and app connectivity; try disabling them during use.

7. Regular Backups Going Forward
After you download movies again, consider moving the files out of the app folder or backing them up, so next time reinstallation won't cause loss.

If after all this you still can’t find or recover downloads, it’s most likely the app data was erased during uninstall. You will need to redownload the content.

Would you like me to help you step through checking storage and app settings on your Android 10 device?

Are you also experiencing any streaming or playback problems, or is it just the downloads that are missing?

Let me know how you want to proceed!

The permission is on what next

Great, since you’ve confirmed that MovieBox has storage permission enabled, let's move on to the next steps to try and recover or locate your downloaded movies and ongoing downloads.

Here’s what I suggest next:

1. Check the Download Folder via File Manager
Even though the app may not be showing your downloads, they might still physically exist on your device:
- Open your File Manager app (it might be called “Files” or “My Files”).
- Navigate to Internal Storage > Android > data.
- Look for folders named something like com.moviebox or similar to MovieBox.
- Inside, check for a files or download folder where videos might be stored.
- Also check your device's main Download or Movies folders.

2. Clear Cache and Restart the App
This can refresh the app’s content recognition:
- Go to Settings > Apps > MovieBox > Storage.
- Tap Clear Cache (do not clear data yet to preserve any app settings).
- Open MovieBox again and check if your downloads or ongoing downloads appear.

3. Try Re-scanning Downloads in the App
Some apps have a manual option to refresh or scan the local storage for existing downloads inside the settings or library area of the app. Browse the app menus for such an option.

4. Check Network Connection and Disable VPN/Proxy
If ongoing downloads aren’t appearing, verify your internet connection is stable and disable any VPN or proxy apps that could interfere.

5. If All Else Fails, Re-download Content
Unfortunately, if you uninstalled MovieBox, it often deletes app data including download status and files saved in private storage, meaning those downloads may no longer be recoverable. You'll need to redownload movies.

If you want, I can guide you through these steps slowly on your Android 10 device. Would you like me to do that? Also, tell me if you see any MovieBox-related folders or files in your storage when you check.

By the way, for more info about MovieBox app permissions and their purpose, you can check their official FAQ here: MovieBoxPro FAQ [1].

Let me know how you’d like to proceed!

How to configure MovieBox app permissions?

Happy to help you configure MovieBox app permissions on your Android 10 device! Here’s a straightforward guide to ensure the app has all the necessary permissions for smooth functioning:

1. Open your device Settings:
Tap the gear icon from your home screen or app drawer.

2. Go to Apps:
Select “Apps” or “Apps & notifications” depending on your device.

3. Find and tap MovieBox:
Scroll through the list or use search to locate the MovieBox app.

4. Tap Permissions:
Here you’ll see the list of permissions the app has or needs.

5. Enable required permissions:
Typically, MovieBox needs at least Storage permission so it can read/write downloaded movies and data. Tap on “Storage” and select “Allow.”
If there are any other permissions listed (like Camera or Location), only enable them if you want those features.

6. Verify the permission status:
Make sure the Storage permission shows as allowed.

This process ensures MovieBox can access your device storage to detect or save downloaded content. For further official details, MovieBox states they only request basic permissions strictly related to functionality and not sensitive info1.

If you’d like, I can assist you step-by-step on your device. Just let me know!

Are you comfortable trying this out now?