Hi there! It sounds like you're experiencing some trouble connecting your app to your device, even though the Bluetooth is working fine. Let’s work through this step by step to see if we can resolve the issue.

1. Check Bluetooth Mode:
Make sure that your device is in Bluetooth mode. If it’s an amp, look for an indicator light (like a blue LED) that shows it's ready for pairing.

2. Restart Your Amp:
Turn off your amp for about 10 seconds, and then turn it back on. Sometimes a quick restart can refresh the connection.

3. Connected Devices:
Ensure that no other devices are currently connected to your amp. If multiple devices are trying to connect, it may cause issues.

4. Check App Settings:
Open the Fender Tone app and navigate to Settings > Bluetooth. Ensure that your amp is selected, and that the app is looking for connected devices.

5. Location Permissions:
Check that your iPhone's location services are enabled for the Fender Tone app. Sometimes, this can impact the app's ability to find your devices.

If you've already tried some of these steps, please let me know, and we can delve into more advanced troubleshooting options! Are you satisfied with the solutions I provided so far?

App won’t download into iPhone

I understand you're having trouble downloading the Fender Tone app onto your iPhone. Let's go through some common steps to help get that sorted out!

1. Check Storage Space: Make sure your iPhone has enough space available. Go to Settings > General > iPhone Storage to see how much space you have.

2. Update iOS: Ensure that your iPhone is running the latest version of iOS. You can check this by going to Settings > General > Software Update.

3. App Store Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and cellular data, or restarting your router.

4. Sign In to App Store: Verify that you’re logged in to your Apple ID in the App Store. You can do this by opening the App Store, tapping your profile icon at the top right, and checking your account.

5. Reboot Your iPhone: Sometimes, a simple restart can fix downloading issues. Hold down the side button and either volume button until the slider appears, slide to power off, then turn it back on.

6. App Store Restrictions: Check if any restrictions are set on app downloads. Go to Settings > Screen Time > Content & Privacy Restrictions, and ensure that ‘Installing Apps’ is allowed.

7. Try Downloading Again: After checking these items, attempt to download the app again from the App Store: Fender Tone App.

If you've already done some of these steps, let me know which ones, and we can dive a bit deeper into other potential solutions! Are you satisfied with the information provided so far?