[bicimad] Error 91 or 90 when i try to login

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Gonza
1 month ago In bicimad
Error 91 or 90 when i try to login

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 month ago

Hello! I see you're encountering Error 90 or 91 when trying to log in to the BiciMad app. Let's sort this out together.

First, to make sure we're on the right track:
- Are you using the correct login credentials (email/password) for the BiciMad service?
- Have you tried logging into the related site at https://mpass.mobi/ on your computer to verify your credentials?

Sometimes these errors happen if the login info is not syncing properly between the app and the authentication service.

Here’s a step-by-step approach to try:

1. Verify credentials:
- Go to https://mpass.mobi/ on your browser and log in there with the same details. If that works, your credentials are fine.

2. Clear app data and cache:
- On your Android device (WebKit browser, Android 10), go to Settings > Apps > BiciMad > Storage.
- Clear cache and clear data. This will reset the app’s stored information without reinstalling.

3. Restart the phone:
- Sometimes a quick reboot fixes temporary glitches.

4. Try logging in again:
- Open BiciMad app freshly and enter your credentials.

5. Check for updates:
- Make sure your BiciMad app is updated to the latest version available on the Play Store or App source.

If after these steps you still see Error 90 or 91, it may indicate a backend issue or account problem. In that case, contacting BiciMad support directly may be necessary, as these errors can involve authentication server problems.

Would you like me to guide you through clearing app data, or have you already tried that? Let me know!

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