[Waplog] I can’t chat on the app, just constantly getting a notification that my account has been banned

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Vera
9 months ago In Waplog
I can’t chat on the app, just constantly getting a notification that my account has been banned

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Emily Roberts

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9 months ago

Hi! Sorry to hear your Waplog account is showing as banned and you can’t chat. To help you better, could you tell me if you received any specific message from Waplog explaining why the ban happened? Also, have you tried any steps so far to fix this issue?

Meanwhile, here are some common steps you can try:

1. Check App Cache and Data:
On iPhone, clearing cache is a bit indirect—try deleting the Waplog app and reinstalling it to remove any corrupted data that might cause issues.

2. Verify Your Account Details:
Sometimes accounts get banned due to incomplete or suspicious profile info. Make sure your account is fully verified by linking a phone number, email, or Google account.

3. Review Waplog’s Terms of Service:
Bans happen when terms of service are violated, even accidentally (like inappropriate content or spam). Make sure your account is clear of violations.

4. Appeal the Ban:
If you believe the ban was a mistake, reach out to Waplog support via their contact email ([email protected]) or through any appeals section in the app or website. Explain your situation politely and ask for a review.

If you want, I can guide you through uninstalling and reinstalling the app on your iPhone running iOS 18.5, plus how to contact support effectively.

Does that sound good, or have you already tried any of these? Let me know!

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