[GETTR] I can’t see comments on postd

E
E.B.Tyler
1 year ago In GETTR
I can’t see comments on postd

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Hi there! I can understand how frustrating it must be not to see comments on your posts. Let's tackle this together.

First, could you tell me if this issue occurs with all posts or just specific ones? Additionally, have you tried refreshing the app or clearing the cache? These steps can sometimes resolve display issues.

If you haven't tried that yet, here’s how you can refresh the GETTR app on your iPhone:

1. Open the GETTR app.
2. Swipe down on the screen to refresh the feed.
3. If you're still not seeing comments, you can try logging out and then logging back in.

If that doesn't work, we might need to investigate further. There are some ongoing reports of missing comments across various platforms, and it looks like a fix is being implemented for some users but may not be universal yet1.

Please let me know the specifics, and I'll be happy to guide you through additional troubleshooting steps!

E
E.B.Tyler
1 year ago

All posts. I updated this morning

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thanks for the additional information! Since you're experiencing this issue across all posts and you just updated this morning, it's possible that the update may have caused a temporary glitch. Don’t worry; let's try a few steps to resolve this!

### Here’s what you can do:

1. Force Close the GETTR App:
- Swipe up from the bottom of your screen to access the app switcher (or double-click the Home button on older iPhones).
- Find the GETTR app and swipe it up to close it completely.
- Reopen the app and see if the comments are visible now.

2. Check App Permissions:
- Go to Settings on your iPhone.
- Scroll down and select GETTR.
- Ensure all relevant permissions (like Network, Notifications, etc.) are enabled.

3. Clear Cache and Data (if available):
- Open the GETTR app.
- Look for an option in the settings to clear cache or reset the application.
- This option may help refresh the app's data without losing any information.

4. Reinstall the App:
- If the above steps do not work, try deleting the GETTR app and then reinstalling it from the App Store. This can often resolve persistent issues since it installs the latest version freshly.

If you’ve tried all these steps and the problem persists, it may be a more significant technical issue with the app after the update. In that case, you might want to reach out to GETTR support directly at [email protected] for further assistance.

Are any of these steps helping to resolve the issue? Let me know how it goes!

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