Hi! Sorry to hear your new TC pedals aren't connecting to the TonePrint app. Let's figure this out together. Can you tell me if you are connecting the pedals to your Windows 10 computer using a USB cable? Also, are you running the latest version of the TonePrint app? Have you tried connecting one pedal at a time with no other USB devices plugged in?

A good starting point is:
1. Make sure each pedal is powered on (with batteries or power supply).
2. Connect the pedal directly to your computer’s USB port (avoid USB hubs).
3. Connect only one pedal at a time to avoid conflicts.
4. Launch the TonePrint app, then connect the pedal (sometimes the order matters).
5. Check if Windows detects the pedal (look in Device Manager under USB devices).

If you’ve done all this, please let me know so we can try more advanced steps. Also, which models are these pedals? Some TonePrint files are pedal-specific and won’t work if mismatched.

Does that sound good so far?