Hi there! I'm sorry to hear you've lost your progress in Farm Heroes Super Saga, especially when you were so far along near level 500. I'd like to help you get your levels back. Just to start, can you tell me if you were logged into a King or Facebook account in the game before this happened? This makes a big difference in restoring your progress.

Meanwhile, here are some general steps you can try to restore your game progress on your Kindle (Android 11):

1. Check your login: Open Farm Heroes Super Saga and see if you are logged into your King or Facebook account. If not, log in with the account you used before. This often syncs your saved progress from the cloud.

2. Force close and restart the game: Sometimes, refreshing the app helps it sync progress.

3. Clear app cache only: On Kindle, go to Settings > Apps & Notifications > Farm Heroes Super Saga > Storage > tap Clear Cache (avoid clearing data as that can remove progress stored locally).

4. Reinstall the game: Only do this after ensuring you know your login credentials and that you are connected to an account because reinstalling without login can cause loss.

5. Contact King Support: If none of the above work, you can reach out directly for restoration. On the support page in the game, find "Tech Support," then select "No, this was not helpful, I need more help," and describe your issue. The support team can manually restore your farm progress from their end.

Please let me know if you tried any of these already and what happened. Also, confirm if you were connected to a King or Facebook account—this is crucial for syncing your progress. I'm here to guide you through!