Hi! Thanks for reaching out. I understand your WePlay app is showing a "you don't have internet connection" message even though your device is connected to the internet, and you've already tried clearing the cache and restarting the app.

To get a better idea, could you please tell me:

1. Are you connected via Wi-Fi or mobile data?
2. Have you checked if other apps on your device are accessing the internet properly?
3. When did this issue start? Right after an update or out of the blue?

Meanwhile, here are some steps we can try to resolve this:

1. Check Network Settings:
Sometimes the app might be blocked from accessing data. Go to your Android settings > Apps > WePlay > Data usage. Make sure background data and unrestricted data usage are enabled.

2. Test Network Stability:
Switch between Wi-Fi and mobile data to see if the problem persists. Sometimes weak Wi-Fi or firewall restrictions can cause these errors.

3. Clear App Data:
Clearing cache is good, but clearing app data resets the app’s stored information, which may fix corrupted settings. Go to Settings > Apps > WePlay > Storage > Clear Data. You may need to log in again afterward.

4. Update the App:
Make sure you have the latest version of WePlay installed via the Play Store. Older versions might have connectivity bugs.

5. Check Date & Time Settings:
Incorrect date/time can cause security certificates to fail and block connection. Make sure your device has automatic date & time enabled.

6. Disable VPN or Proxy:
If you are using any VPN or proxy, try temporarily disabling them as they can interfere with app connectivity.

If after these steps the issue continues, it may be a server-side problem or a specific bug with WePlay’s Android version 10 support, and we might need to check for outages or contact WePlay support.

Let me know which steps you've tried or if you'd like me to guide you through any of these!

Im using my data but i tried with the wifi and nothing change

Thanks for the update! Since the issue happens on both mobile data and Wi-Fi, it’s likely something with the app or device settings rather than your internet connection itself. Let's try a few additional steps to narrow this down:

1. Reinstall the WePlay App:
Sometimes app files get corrupted. Uninstall the WePlay app completely, then download and install the latest version from the Google Play Store. This can often fix hidden issues.

2. Check App Permissions:
Go to Settings > Apps > WePlay > Permissions, and make sure the app has permission to access the internet and network-related functions.

3. Reset Network Settings:
On Android 10, resetting network settings can fix stubborn connectivity problems. This will erase saved Wi-Fi networks and Bluetooth connections but can help resolve network-related glitches. To do this, go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

4. Try a VPN:
Occasionally, network restrictions or ISP issues can block access. Try using a VPN app temporarily to see if the app connects with a different network route.

5. Check for System Updates:
Make sure your Android 10 OS is fully updated (Settings > System > System update), as sometimes system updates fix compatibility or network issues.

If after trying these the problem persists, it could be a temporary server-side issue with WePlay, or a bug affecting some Android 10 devices. You might check WePlay’s official channels for any announcements or ongoing outages.

Here’s a helpful video walkthrough covering many WePlay troubleshooting steps too: How to Fix WePlay App Not Working | Step-by-Step 1

Would you like me to guide you through any of these steps?