[Zen Color] New images are NOT downloading. I get daily notification that there’s a new one but can’t find it

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Cheryl Andree
1 year ago In Zen Color
New images are NOT downloading. I get daily notification that there’s a new one but can’t find it

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! I see you're getting daily notifications about new images in the Zen Color app, but the images aren't actually downloading or showing up. Let’s try to get this sorted out together.

To start, could you let me know a bit more?
- Are you able to see any new images listed anywhere in the app, like an inbox or downloads section?
- Have you checked your device’s storage to make sure there is enough space for new images?
- Have you tried restarting the app or your Mac since this started happening?

Meanwhile, here’s a step-by-step you can try on your Mac (OS X 10.15.7):

1. Restart your Mac: This often clears temporary system glitches.
2. Check storage availability:
- Click the Apple menu > About This Mac > Storage.
- Make sure you have several gigabytes free; low storage can prevent downloads.
3. Force close Zen Color and restart it:
- Press Command + Option + Esc, select Zen Color, and click “Force Quit.”
- Then reopen the app and check if new images appear.
4. Look for downloaded images in the app’s library or gallery:
- Sometimes images are saved internally but not immediately visible on the main screen.
5. Check app permissions:
- Go to System Preferences > Security & Privacy > Privacy.
- Under Files and Folders, make sure Zen Color has permissions to access files/folders.

If that doesn’t get the new images visible, another approach is to delete any partially downloaded or in-progress images as they might be blocking new content. You can usually find those in the app’s gallery or file system.

If this persists after trying these, please let me know and we can explore more advanced steps or check if there’s a known issue from Zen Color’s side.

Does this plan sound good so far? Could you also share if you have tried any of these steps already?

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