[Elfster] Invitees texting that they never got an email inviting them

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Lynn Munoz
6 months ago In Elfster
Invitees texting that they never got an email inviting them

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Emily Roberts

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6 months ago

Hi there! I understand some of your invitees are saying they never got the email invites from the Elfster app. Let’s figure out what might be causing this and get it resolved.

First, a few quick questions to help me understand better:
- Are the invitees checking the email address you sent the invites to? (Sometimes typos in the email can happen.)
- Have they checked their spam or junk folders to make sure the invites aren’t ending up there?
- Are all invitees experiencing this, or only some?
- Have you already added the invitees through email on the Elfster app and sent invites from there?

Meanwhile, a common fix is to have your invitees add the sender email address [email protected] to their email contacts or safe sender list. This helps their email provider recognize Elfster emails as safe and deliver them correctly instead of blocking or filtering them away.

Here’s a step-by-step plan you can try:

1. Double-check your invite list in the Elfster app to confirm the email addresses are correct. If you spot any errors, you can update them.
2. Ask your invitees to check their spam/junk folders for the invite email.
3. Have invitees add [email protected] to their email contacts or safe sender list.
4. If the issue persists after you resend invites, consider asking the invitees to whitelist Elfster emails in their email settings or use a different email provider to test.
5. If you want, you can also provide invitees a direct invite link from the Elfster app (some options allow inviting without email).

If you want, I can walk you through how to resend invites or get the direct invite link on your iPhone specifically. Just let me know!

Does this sound like a good place to start? Let me know what you’ve tried so far, and we’ll get this sorted.

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