[Yahoo News] Yahoo crashes every fifteen minutes

R
Rocky
6 months ago In Yahoo News
Yahoo crashes every fifteen minutes

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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6 months ago

Hi! I understand your Yahoo News app on your Mac with OS X 10.15.7 crashes every fifteen minutes. I'd like to help you get this sorted out.

Just to clarify, are you accessing Yahoo News through a web browser on your Mac, or do you have a Yahoo News app installed for macOS? Also, which browser are you using if it's via a browser?

In the meantime, here are some initial steps you can try that often resolve crashing issues on Mac browsers or apps:

1. Restart the app or browser: Close Yahoo News and quit your browser or app completely, then reopen it to refresh memory and caches.

2. Clear your browser cache (if you use a browser):
- For Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove All
- For Chrome: Go to Chrome > Clear Browsing Data > Cached images and files > Clear Data

3. Update your browser and macOS: Make sure your browser is up to date and that macOS 10.15.7 has all the latest updates installed, as outdated versions can cause instability.

4. Disable browser extensions: Sometimes extensions cause conflicts. Try disabling all and check if Yahoo News still crashes.

5. Try a different browser: If you mainly use Safari, test if the problem persists in Chrome or Firefox.

If you actually use a Yahoo News app and not the browser, apps on Mac sometimes behave oddly when caches or configurations get corrupted.

Could you confirm the exact setup for me? That way, I can give you the most relevant steps specific to your circumstance.

R
Rocky
6 months ago

Safari browser, Yahoo search engine, Yahoo email. When reading articles on Yahoo news the website crashes and reloads every ten to fifteen minutes.

user
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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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6 months ago

Thanks for the details! Since you’re using Safari and experiencing Yahoo News crashing every 10-15 minutes while browsing, let’s try the following step-by-step to address what might be going on:

1. Clear Safari Cache and Cookies: Sometimes corrupted cache or cookies lead to websites misbehaving.
- Open Safari, go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
- Quit Safari completely and restart it.

2. Empty Safari Caches via Develop Menu:
- Go to Safari > Preferences > Advanced.
- Check the box for "Show Develop menu in menu bar."
- Then in the top menu bar, click Develop > Empty Caches.
- Restart Safari and test again.

3. Disable Safari Extensions:
- Safari > Preferences > Extensions, disable all extensions temporarily to check if one might be causing crashes.

4. Update Safari and macOS:
- Make sure macOS Catalina (10.15.7) is fully updated with the latest security and system updates.
- Safari updates come with system updates, so run System Preferences > Software Update to confirm.

5. Disable Safari Suggestions (optional troubleshooting):
- Go to Safari > Preferences > Search, uncheck "Include Safari Suggestions."
- Some reports linked this to crashes in older cases.

6. Test on a Different Browser:
- If you have Chrome or Firefox, try Yahoo News there to see if the issue is Safari-specific.

7. Check Your Network:
- A slow or unstable internet connection sometimes leads to freezes or reloads, so ensure your Wi-Fi is steady.

If after these steps Yahoo News still reloads/crashes in Safari, the issue might be more specific to your user profile on Mac or a rare bug. In that case, try creating a new user account on your Mac, log in there, then test Yahoo News in Safari again. This helps isolate if it’s profile-specific.

One more thing—I found these Apple community recommendations confirm clearing caches via Develop menu works well for similar Yahoo crashes in Safari1.

Could you try these suggestions and let me know how it goes? If the problem persists, we can dive deeper or consider other approaches. Are you satisfied with this plan so far?

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