Hi there! It sounds like you've been having a tough time with your SharkClean product for quite some time now. I'm here to help you resolve that!

Could you please provide a bit more detail about the issues you're facing? For example:
- What specific model of SharkClean are you using?
- Are there any error messages or lights flashing on the device?
- Have you noticed any particular moments or conditions when it stops working (like after a specific amount of use, or in certain areas)?

With this information, I can give you more tailored advice on how to resolve the issues. Thank you!

the app doesn't work properly, not the vacuum. It's the 2 in 1. Have no option to spot clean or even view the map anymore.

Thank you for the details! It seems like the SharkClean app isn't functioning as it should, especially with the missing options for spot cleaning and viewing your map. Let's try to troubleshoot this together.

Here’s a step-by-step approach to fixing this issue:

1. Restart the App: Close the SharkClean app completely and then reopen it. Sometimes, simply restarting the app can resolve minor glitches.

2. Check Your Internet Connection: Ensure that your device is connected to the internet. The SharkClean app needs a stable connection to function correctly.

3. Update the App: Check if there are any updates available for the SharkClean app in your app store. Keeping the app updated ensures you have the latest features and fixes.

4. Reboot Your Device: Sometimes, rebooting your phone or tablet can clear up issues with apps.

5. Reset the Robot: If the app still isn't showing the map or the spot cleaning options, consider rebooting your SharkClean robot itself. You can usually do this by powering it off and on or following specific instructions in the user manual.

6. Reinstall the App: If none of the above steps work, uninstall and then reinstall the SharkClean app. This often solves more persistent issues.

7. Check Connectivity Troubleshooting: If you're still facing issues, you might want to refer to the official Shark Support Page for additional connectivity troubleshooting steps.

If you've already tried some of these steps, please let me know which ones, and we can explore other options, like checking your account settings or potential server issues. Are you feeling hopeful about this approach?