Hi! I see you're having trouble with the SharkClean app not generating a cleaning report after a mission. I want to help you get that sorted out. To start, could you tell me a bit more about what you’re experiencing? For example:
- Does the cleaning mission complete successfully on the device itself? - Are you able to see any map or cleaning history in the app at all, or is the report just missing? - Have you recently updated the app or the robot’s firmware? - Is your app logged into the same account that’s paired with your vacuum?
These details will help me narrow down the best solution for you. Meanwhile, I'll share some common steps that often resolve this issue:
1. Check Robot Position on Map: Sometimes, if the robot loses its location within the mapped area, it cannot generate the cleaning report. Ensure the robot’s mapping is intact and hasn’t been deleted or reset recently.
2. Update Firmware and App: Make sure both your SharkClean app and the robot’s firmware are updated to the latest version. Updates often fix bugs related to reports and map data.
3. Restart and Re-pair Device: Try restarting your robot vacuum and the app. If problems persist, removing the robot device from the app and re-adding it can help re-establish the connection.
4. Ensure Cloud Sync: Reports are sent to Shark’s secure cloud after cleaning. Stable internet connection on your phone and the device can impact report uploads.
If you’ve already tried these or want me to walk you through any, just let me know. Also, I’m here to assist further if we need to explore advanced troubleshooting or account issues.
Are any of these relevant to what you’ve seen so far?
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Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
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Hi! I see you're having trouble with the SharkClean app not generating a cleaning report after a mission. I want to help you get that sorted out. To start, could you tell me a bit more about what you’re experiencing? For example:
- Does the cleaning mission complete successfully on the device itself?
- Are you able to see any map or cleaning history in the app at all, or is the report just missing?
- Have you recently updated the app or the robot’s firmware?
- Is your app logged into the same account that’s paired with your vacuum?
These details will help me narrow down the best solution for you. Meanwhile, I'll share some common steps that often resolve this issue:
1. Check Robot Position on Map: Sometimes, if the robot loses its location within the mapped area, it cannot generate the cleaning report. Ensure the robot’s mapping is intact and hasn’t been deleted or reset recently.
2. Update Firmware and App: Make sure both your SharkClean app and the robot’s firmware are updated to the latest version. Updates often fix bugs related to reports and map data.
3. Restart and Re-pair Device: Try restarting your robot vacuum and the app. If problems persist, removing the robot device from the app and re-adding it can help re-establish the connection.
4. Ensure Cloud Sync: Reports are sent to Shark’s secure cloud after cleaning. Stable internet connection on your phone and the device can impact report uploads.
If you’ve already tried these or want me to walk you through any, just let me know. Also, I’m here to assist further if we need to explore advanced troubleshooting or account issues.
Are any of these relevant to what you’ve seen so far?