Hi! I see you’re having trouble accessing the Pick ’n Save website through the app. Let’s get to the bottom of this together.

First, can you tell me if you’re trying to access the site on the app or through a web browser on your Windows device? Also, is there any specific error message you’re seeing when you try? That info will help me guide you better.

In the meantime, here are a few simple steps to try:

1. Check your internet connection: Try opening other websites or apps to ensure your internet is working properly.
2. Close and reopen the Pick ’n Save app or your browser entirely—sometimes the connection just needs a refresh.
3. If using a browser, clear your cache and cookies (this helps remove any corrupted data that might block access).
4. Restart your device to clear any temporary glitches.
5. Confirm your app is up to date if using the app; an outdated version might have trouble connecting.

If you've tried these and it’s still not working, let me know what steps you’ve done so far and any error details. That way, I can dig deeper into the issue or check for any ongoing server problems on our end2.

Are you currently on Wi-Fi or a mobile network? Sometimes network firewalls or restrictions can affect access too.

Let me know how it’s going!

have tried everything Wi-Fi am getting into all my other sites

Thanks for letting me know you’ve tried everything and that other sites work fine on your Wi-Fi. That’s helpful info!

Since your internet connection is good and it’s only the Pick ’n Save app or site that won’t load, here are a few more targeted things we can check:

1. Check for Service Outages: Sometimes the Pick ’n Save servers or app services might be temporarily down or experiencing issues. I recommend visiting Pick ’n Save’s official help page or their social media channels to see if there are any announcements about outages or maintenance1.

2. Try Using Mobile Data: You mentioned Wi-Fi is your connection right now. If you can, try switching off Wi-Fi and accessing the site or app through your mobile data network. If it works on mobile data but not Wi-Fi, it could be a network-specific issue like firewall or DNS settings blocking the app.

3. Check Firewall or Security Software: Sometimes security programs or firewalls on your Windows computer can block certain apps from connecting. Try temporarily disabling any firewall or antivirus software and see if that lets the app load. Remember to turn them back on afterward for your protection.

4. Reset Network Settings: On Windows 10, you can reset your network adapters to clear any possible configuration issues:
- Open Settings > Network & Internet > Status.
- Scroll down and click "Network reset."
- Follow the prompts to reset and then restart your computer.

5. Flush DNS Cache: Sometimes an outdated or corrupted DNS cache can prevent access:
- Open Command Prompt as an administrator.
- Type ipconfig /flushdns and press Enter.
- Restart your browser or app and try again.

If none of that works, please tell me whether you’re using the web browser or the Pick ’n Save app on your Windows device. Also, any error messages you see would help me pinpoint the problem better.

Would you like me to guide you through any of these steps?

Is there an update for Pick 'n Save app causing issues?

Great question! Regarding any update issues with the Pick ’n Save app in 2023, the latest information from the official sources indicates that recent updates have focused on fixing bugs and making general improvements to enhance your experience. There haven’t been widespread reports of major problems tied to the newest updates2.

If you’re experiencing trouble right after updating, it could be a localized issue. Here are a couple of quick suggestions:

1. Make sure your app is fully updated to the latest version via your app store.
2. Restart your device to ensure the update finishes applying.
3. If the problem continues, uninstalling and reinstalling the app can sometimes clear stubborn bugs.

For persistent issues, you might want to reach out directly to Pick ’n Save’s Customer Service or check their official Help Center for ongoing notices or more guided support1.

If you’d like, I can help you with the steps to reinstall or check your app version. How does that sound?

Check Pick 'n Save app network permissions

Thanks for asking about the Pick ’n Save app’s network permissions! Since you’re on Windows 10 using a browser that’s WebKit-based, apps don’t have separate network permissions like mobile apps do. Instead, network access is managed through your Windows settings, browser permissions, and any installed security software.

Here’s what you can check to make sure the Pick ’n Save website or app is allowed network access:

1. Windows Firewall Settings:
- Open the Start menu and type “Windows Defender Firewall.”
- Select “Allow an app or feature through Windows Defender Firewall.”
- Look for your browser or Pick ’n Save app in the list and ensure both “Private” and “Public” network checkboxes are ticked. If not, click “Change settings” and allow it.

2. Browser Permissions:
- Since you’re browsing, check if the browser has any site-specific network restrictions or proxy settings that might be blocking Pick ’n Save.
- Also, clear browser cache/cookies once more in case permissions got tangled.

3. Security Software / Antivirus:
- Sometimes third-party antivirus or firewall software can block apps or sites. Check your antivirus settings for any blocked sites or apps. Temporarily disable protection and try accessing the site again.

4. Network Proxy or VPN Settings:
- If you use a VPN or proxy, they might interfere with network connections. Try disabling them temporarily to test.

If you were on a mobile device, the process would involve checking network permissions directly via app settings, but in your Windows 10 environment, these steps cover the usual permission-related blocks.

If you want, I can guide you through these steps—just let me know! Also, if you have any specific security software installed, please tell me so I can tailor the instructions.

Would you like help checking your firewall settings first?