[AppClose] Messages not loading last night and wont call out. now it says theres an unread message that is read

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Antonyo Martinez
9 months ago In AppClose
messages not loading last night and wont call out. now it says theres an unread message that is read

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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9 months ago

Hi there! I see you’re experiencing multiple issues with the AppClose app: messages not loading since last night, calls not going through, and an unread message notification that won’t clear even though you’ve read it. Let’s work through these one by one so you can get back to using the app smoothly.

To start, could you please tell me:

- Are you using AppClose on a Windows device via a browser or do you have a dedicated app installed?
- Did these problems start after any recent update or change on your device or app?
- Have you tried any fixes already, such as restarting the app or your device?

Meanwhile, here’s a simple step-by-step troubleshooting path that often resolves these issues:

1. Restart the App and Browser:
Close the AppClose app or browser tab completely, then reopen it to refresh the connection.

2. Clear Cache and Cookies on Browser:
Since you’re on Windows using WebKit-based browsing, clearing the browser cache and cookies can solve message loading and notification glitches. You can do this from browser settings under Privacy or History.

3. Check Network Connection:
Ensure your internet connection is stable. Try switching between Wi-Fi and wired connection or restart your router if needed.

4. Log Out and Log Back In:
Sometimes re-authenticating your session refreshes message and call capabilities.

5. Install Updates:
If you use the app, check for any updates. Outdated versions can cause syncing errors.

6. Force Close and Relaunch the App:
If you use a dedicated app, force close it via Task Manager and reopen.

7. Unread Message Notification Issue:
For the unread message error, try opening all your chat conversations and scrolling through them to reset the read status.

If you’ve tried these and the problem persists, we can dig deeper into network permissions, app data corruption, or even verify if there’s a known outage or bug affecting users currently.

Does this help? Let me know which steps you’ve tried or if you need guidance on any specific one!

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