[AppClose] Everything is gone in the app; my circle is gone, my ex and kids are gone, my chat history, gone.

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Angela B
2 months ago In AppClose
Everything is gone in the app; my circle is gone, my ex and kids are gone, my chat history, gone.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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2 months ago

Hello! I see that your entire circle, including your ex, kids, and chat history in the AppClose app has disappeared. That must be concerning. Let's work together to figure this out.

To start, can you tell me if you recently updated the app, changed devices, or logged out and back into your account? Also, do you see a blank screen where your circle and chats used to be, or is there any error message showing?

In the meantime, here are some steps to try that often help with such issues:

1. Log out of the AppClose app completely, then log back in. Sometimes a re-login refreshes your data.
2. Check your internet connection is stable, as AppClose requires active internet for syncing your data.
3. If you recently switched devices or reinstalled the app, make sure you are logging into the correct account (same email/phone) used previously.
4. Clear the app cache (if available on your device) - this can fix display or syncing problems.
5. Ensure the app is updated to the latest version available from your app store.

AppClose chat conversations and circles are designed to be unalterable and should not simply disappear; if data is missing, it can sometimes be a syncing problem or account issue7.

If these steps don’t restore your data, please let me know. We can then check if there might be a server-side issue or consider contacting AppClose support directly for account-specific help.

Does any of what I've suggested match what you’ve tried or discovered so far?

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