Hi there! I see that your AppClose app is freezing and locking up before you can access your messages, but you're still receiving notifications, is that correct?

Could you please tell me if you've tried any troubleshooting steps so far, like restarting the app or your iPhone? Also, does the freezing happen right after opening the app, or does it freeze after some use?

In the meantime, here are some steps to try that often resolve freezing issues on iOS:

1. Force Close the App: Double-tap your Home button (or swipe up from the bottom if your iPhone doesn't have a Home button) to bring up the app switcher. Find AppClose, then swipe it up/off the screen to close it completely.

2. Restart Your iPhone: Hold the power button and swipe to power off, then turn your phone back on. This often clears temporary glitches causing apps to freeze.

3. Check for App Updates: Open the App Store, tap your profile icon, and scroll to see if there's an update available for AppClose. Installing the latest version can resolve bugs.

4. Reinstall the App: If the above don't work, delete AppClose by pressing and holding its icon until it wiggles, then tap the “X” or choose “Remove App,” then reinstall it from the App Store. This refreshes the app and its data.

5. Check iOS Version: Since your iOS version is iOS 26.3.1, ensure it's fully up to date. Sometimes app compatibility issues can cause freezing.

If you've tried any of these steps already or if the issue persists after trying them, please let me know. We can then look into more advanced troubleshooting, like checking your app's permissions or settings.

Does this sound good to start with? Are you able to try these steps now?

I have tried all of that. Same issue.

Thanks for letting me know you've already tried those steps. Since the app still crashes despite restarting, updating, and reinstalling, let's dig a bit deeper.

Could you check a couple of things for me?

1. App Storage and Data Usage:
Go to Settings > General > iPhone Storage > AppClose and see how much space the app and its data are taking. If it's unusually large, that could cause performance issues.

2. Network Connection:
Even though you get notifications, sometimes a slow or unstable internet connection can make the app freeze when it tries to load data. Are you on Wi-Fi or cellular? If on Wi-Fi, can you try switching to cellular (or vice versa) to see if that helps?

3. Background App Refresh:
Go to Settings > General > Background App Refresh and ensure that AppClose has permission to refresh in the background. Sometimes, disabling and re-enabling this setting can help.

4. Check for Any Restrictions:
If your device has any content or app restrictions enabled, they might interfere. Check Settings > Screen Time > Content & Privacy Restrictions and see if anything might affect AppClose.

If all these check out and the problem persists, it might be related to corrupted app data or a deeper compatibility issue with the app version on your iOS. In that case, I can escalate this to our developers or suggest directly contacting support at [email protected] for more specialized help.

Would you mind checking these points for me? That way, I can guide you further.

I have checked all that and still nothing has resolved the issue.

Thanks for checking those details. Since we've tried all the common and more advanced troubleshooting steps and the app still locks up, it sounds like this could be a complex issue possibly related to app-specific bugs or account conflicts.

At this point, I recommend reaching out directly to our AppClose support team for a detailed look. They can investigate your account and device logs to pinpoint the root cause. You can contact them at [email protected].

Meanwhile, if you want, I can also assist you in gathering any diagnostic info or guide you through some additional steps if you prefer to try further troubleshooting yourself.

Let me know how you’d like to proceed!