Hi there! I understand that you're experiencing video playback freezing issues with the AiMOR app on your iPhone. To help you better, could you please tell me if the video freezes immediately when you start playing it, or does it happen after some time? Also, is this issue happening with all videos or just specific ones?

In the meantime, here are some initial steps you can try on your iPhone with iOS 18.6.2 to resolve video freezing in the AiMOR app:

1. Close and Restart the App: Double-tap the Home button or swipe up from the bottom (depending on your iPhone model) to open the app switcher. Find the AiMOR app and swipe it away to close it. Then, reopen the app.

2. Restart Your iPhone: Press and hold the side button and either volume button until the slider appears. Slide to power off. After the phone shuts down, press and hold the side button again until the Apple logo appears.

3. Check for App Updates: Open the App Store, tap on your profile icon at the top right, and scroll to see if AiMOR has an update. If yes, update the app.

4. Check Network Connection: Make sure your Wi-Fi or cellular data is stable, as an unstable connection can cause freezing.

5. Clear Cache/Data if Possible: Some apps allow clearing cache in their settings. Check AiMOR app settings for any option related to clearing cache or data.

If these steps do not resolve the freezing, we can look into further options like reinstalling the app, checking for iOS updates, or inspecting video file integrity.

Let me know how it goes and if you notice any patterns with the freezing!

All videos freeze at the start

Thanks for the info that all videos freeze right at the start. Since this happens consistently, it helps narrow down the possibilities.

Let's try the following steps specifically tailored for the AiMOR app on your iPhone iOS 18.6.2:

1. Force Close and Reopen AiMOR App: Double-press the Home button or swipe up and hold (depending on your iPhone model) to open the app switcher. Swipe up on the AiMOR app card to force close it. Then reopen the app. This refreshes the app’s memory and can resolve initial buffering issues.

2. Check AiMOR App Permissions: Go to Settings > AiMOR. Make sure permissions for Photos, Microphone, and Cellular Data are enabled. Lack of permissions sometimes blocks video loading properly.

3. Check if the app has a pending Update: Open the App Store, tap your profile icon at the top right, and scroll down to see if the AiMOR app has an update. Updating fixes bugs causing freezes.

4. Restart your iPhone: Power off and back on your iPhone to clear any temporary glitches.

5. Inspect Network Connection: Since video playback often requires streaming, ensure your Wi-Fi or mobile data connection is stable and strong.

6. Reinstall AiMOR App: If the freeze persists, delete the AiMOR app (press and hold the icon, select Delete App) and reinstall it from the App Store. This ensures a clean app installation that can fix corrupted files causing freeze at start.

7. Check if Other Apps Play Videos Normally: Test the iPhone's native Videos or YouTube app to confirm the issue is limited to AiMOR or system-wide. If other apps freeze too, system-level troubleshooting might be needed.

If after this the videos still freeze at the start, it might be a known issue that the AiMOR team is working on or potentially a bug in this specific iOS version with the app. In that case, contacting AiMOR support directly may provide updated solutions or patch information1.

Please try these steps and let me know what happens!