Hi there! I see you're encountering Error 005 during the initial setup of the AiMOR app on your iPhone. I’d like to help you get this sorted out. To start, can you tell me a bit more about when the error pops up? For example, does it appear right after launching the app, or when trying to connect the AiMOR frame? Also, have you already tried any troubleshooting steps like restarting the app or your frame?

In the meantime, here’s a common approach to fixing Error 005 during initial setup with the AiMOR app:

1. Ensure that your iPhone and AiMOR frame are connected to the same Wi-Fi network. The app needs both devices on the same network to communicate properly.

2. Restart the AiMOR frame and your iPhone. Sometimes simply rebooting both devices can clear temporary glitches.

3. Force close the AiMOR app on your iPhone and reopen it. To do this, double tap the Home button (or swipe up and hold if using gesture navigation), then swipe the AiMOR app off the screen.

4. Check for app updates in the App Store. Keeping the app updated helps prevent bugs.

5. If possible, reset network settings on the AiMOR frame (refer to your frame’s manual for instructions), then try again.

6. If the problem persists, verify your internet connection and router are working fine since the app communicates with AiMOR servers during setup.

7. Lastly, if the above doesn’t help, consider uninstalling and reinstalling the AiMOR app on your iPhone.

If you could share what exact step or message leads to Error 005, I can provide more tailored advice. How’s your Wi-Fi connection doing? Are other apps working normally?

Let me know, and we’ll take it from there!

Here’s a useful reference on Error 005 and initial setup from AiMOR user guides and troubleshooting resources for your review.

Error 005 on frame with initial set up. All other devices connected to Wifi work correctly

Thanks for the extra info! Since your other devices connect to Wi-Fi without issues, and Error 005 occurs specifically on the AiMOR frame during initial setup, this often points to a network or device-specific problem on the frame side.

Here are some focused steps to try that address Error 005 related to Wi-Fi connectivity and server access for the AiMOR frame:

1. Check for Network Restrictions:
Sometimes firewalls or DNS settings on your router can block the frame from reaching AiMOR’s servers, causing Error 005. Look in your router settings to ensure there are no firewall rules or parental controls that might be restricting new devices from connecting to external servers.

2. Reset Network Settings on the Frame:
If your AiMOR frame allows it, perform a network settings reset on the device. This can clear any bad Wi-Fi configuration stuck from previous attempts.

3. Router Reboot:
Unplug your Wi-Fi router for about 10 minutes, then power it back on. After it fully reboots, restart the AiMOR frame and try setup again.

4. Use 2.4 GHz Wi-Fi Band:
AiMOR frames often connect best on 2.4 GHz networks rather than 5 GHz. If your router has dual-band, try connecting the frame specifically to the 2.4 GHz network.

5. Ensure Password Accuracy:
Double-check the Wi-Fi password you enter on the frame during setup. Even a small mistake can prevent connection.

6. Check Frame Software Update and Power Cycle:
Unplug the frame briefly and plug it back in, making sure it’s on the latest firmware version if possible. Sometimes older firmware versions have bugs affecting Wi-Fi setup.

If you have access to the frame’s settings menu, try viewing the Wi-Fi status—this might give clues if it’s failing to authenticate or obtain an IP address.

If these steps don’t resolve Error 005, I’d recommend contacting AiMOR support directly at [email protected]. They might have more specific diagnostics or firmware fixes for this error1 2.

Let me know if you want me to walk you through any of these steps in detail! How is your router setup for Wi-Fi bands—single or dual-band?