[OTC Network] Not accepting card number

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Dee Cuschera
1 year ago In OTC Network
Not accepting card number

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble with the OTC Network card not being accepted. Let's work through this together.

Could you provide a bit more detail? For instance, are you trying to use this card at a specific store or website? Did you receive any error messages or prompts when the card wasn’t accepted?

Gathering this information will help us identify the problem and find a solution!

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Dee Cuschera
1 year ago

I tried to buy floating safeway and it says my card number was wrong

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Emily Roberts

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1 year ago

Thanks for the additional information! Since you’re trying to purchase a floating Safeway and received a message that your card number was wrong, let’s check a few things.

1. Card Details: Double-check that you’re entering the card number correctly. Sometimes, a simple input error can cause issues. Also, ensure you are not confusing any similar digits (like 0 and O, 1 and I).

2. Card Balance: Verify that your OTC Network card has sufficient balance for the purchase you’re trying to make. You can check your balance through the OTC Network app or website.

3. Purchase Limits: Be aware that some stores, including Safeway, may have purchase limits on items you can buy with the OTC Network card; for instance, there have been reports of a limit of $30 on OTC card purchases at Safeway1. Ensure your total purchase does not exceed this limit.

4. Store Policy: Make sure the item you’re trying to buy qualifies for OTC card purchases. Check with Safeway's policy on which items can be bought with your OTC Network card1.

If you’ve verified these points and are still encountering issues, please let me know, and we may need to escalate this to higher-level support or explore further troubleshooting! Are you satisfied with these suggestions?

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Dee Cuschera
1 year ago

Safeway locations accepting OTC Network card

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Emily Roberts

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1 year ago

Great question! Safeway locations do accept OTC Network cards, especially for health-related products such as healthy food items and over-the-counter medications. However, it's important to note that some items may be excluded based on store policy1.

To find specific Safeway locations that accept your OTC Network card, you can use the following resources:

1. Safeway Store Locator: Visit this link to check with Safeway directly regarding participating stores near you.
2. Healthy Benefits+ Store Finder: This locator tool can help you find stores that accept specific benefits. You can access it here.

If you have any more questions or need further assistance, feel free to ask! Are you satisfied with this information?

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